Overnight Guest Services Agent - Elevate Hospitality

Hilton. For The Stay; Washington; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Go Hilton travel program

DailyPay

Hilton Shares (ESPP)

Parental leave

Debt-Free Education

Flexible shifts

Health Insurance

Mental health resources

PTO

401K

Job summary

Capital Hilton is hiring an Overnight Guest Service Agent to greet, register and check out guests with a focus on exceptional service and hotel profitability. You will input guest details, manage room rates, and assist with checkout while handling payments and maintaining guest relations.

The role requires overnight availability (11pm–7am), with the ability to work holidays and weekends. Hilton offers extensive benefits and a strong team culture in a historic property located in Washington, DC.

Qualifications

• Hospitality mindset and guest service orientation.
• Demonstrated integrity and ethical standards.
• Proven leadership and teamwork abilities.
• Commitment to quality, productivity, dependability and customer focus.
• Adaptability to changing shifts and guest requests.

Responsibilities

• Greet guests and complete the registration process including inputting and retrieving information, confirming guest details and room rates.
• Assist guests with check-out, handle payments, and process transactions via the POS system.
• Demonstrate knowledge of hotel information, room categories, rates, promotions and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Field guest complaints, research issues and negotiate solutions for guest satisfaction.
• Receive, relay and manage messages for guests.

Skills

Hospitality

Integrity

Leadership

Teamwork

Quality

Productivity

Dependability

Customer Focus

Adaptability

Job description

Capital Hilton is hiring an Overnight Guest Service Agent to greet, register and check out guests with a focus on exceptional service and hotel profitability. You will input guest details, manage room rates, and assist with checkout while handling payments and maintaining guest relations.

The role requires overnight availability (11pm–7am), with the ability to work holidays and weekends. Hilton offers extensive benefits and a strong team culture in a historic property located in Washington, DC.