Overnight Guest Experience Ambassador

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Incredible travel perks

Employee stock purchase

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health plans

Retirement plans

Job summary

Hilton in Atlanta is seeking an Overnight Guest Service Agent to ensure a seamless check-in and check-out, delivering warm hospitality and memorable experiences for every guest. This role emphasizes spreading light and warmth and being part of a globally recognized brand.

You will work overnight including weekends and holidays, greet guests, process payments, share local knowledge, promote hotel services, and respond quickly to guest requests with genuine care.

Qualifications

• Overnight availability including weekends and holidays.
• A passion for spreading the light and warmth of hospitality.
• Ability to greet guests, check-in and check-out accurately, and handle payments.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system.
• Provide hotel and local knowledge: Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and services.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency.

Job description

Hilton in Atlanta is seeking an Overnight Guest Service Agent to ensure a seamless check-in and check-out, delivering warm hospitality and memorable experiences for every guest. This role emphasizes spreading light and warmth and being part of a globally recognized brand.

You will work overnight including weekends and holidays, greet guests, process payments, share local knowledge, promote hotel services, and respond quickly to guest requests with genuine care.