OVERNIGHT GUEST SERVICES AGENT

Gate Hospitality Group; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Insurance package

401(k) plan

Disability coverage

Job summary

The Lodge & Club at Ponte Vedra Beach is seeking an Overnight Guest Service Agent to support overnight front office operations and nightly audit procedures for precise financial reporting. The role blends warm guest service with efficient handling of check-ins, check-outs, and guest requests during the overnight shift.

Ideal candidates bring front desk or hospitality experience, strong communication skills, and comfort with payment processing and system reconciliations.

Qualifications

• Previous front desk, hospitality, or accounting experience preferred.
• Excellent communication and guest service skills.
• Strong attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.
• Comfortable using computer systems, processing payments, and completing financial reconciliations.

Responsibilities

• Serve as an overnight ambassador of The Lodge & Club, providing a welcoming and attentive experience for all guests.
• Manage overnight front desk operations, including guest check-ins, check-outs, and requests.
• Perform nightly audit procedures, balancing and reconciling daily financial transactions.
• Process guest payments in accordance with established resort procedures.
• Maintain accurate system records, reports, and documentation.
• Assist guests with reservations, dining arrangements, transportation, and local recommendations.
• Coordinate with resort departments to ensure timely and seamless service.
• Respond promptly and professionally to guest inquiries and concerns.
• Maintain awareness of safety and security concerns and follow established procedures during overnight operations.

Skills

Front desk experience

Hospitality experience

Accounting experience

Communication skills

Attention to detail

Overnight shift

Tools

Payment processing

PMS familiarity

Job description

The Lodge & Club at Ponte Vedra Beach is seeking a professional, detail-oriented Overnight Guest Service Agent to support the front office operations of our luxury beachfront resort. This role combines attentive guest service with nightly audit responsibilities, ensuring a seamless guest experience and accurate financial reporting during overnight hours.

Schedule

11:00 PM–7:00 AM
Weekends and holidays required.

Qualifications

• Previous front desk, hospitality, or accounting experience preferred.

• Excellent communication and guest service skills.

• Strong attention to detail and organizational skills.

• Ability to work independently, prioritize tasks, and confidently manage overnight responsibilities.

• Comfortable using computer systems, processing payments, and completing financial reconciliations.

Responsibilities

• Serve as an overnight ambassador of The Lodge & Club, providing a welcoming and attentive experience for all guests.

• Manage overnight front desk operations, including guest check-ins, check-outs, and requests.

• Perform nightly audit procedures, balancing and reconciling daily financial transactions.

• Process guest payments in accordance with established resort procedures.

• Maintain accurate system records, reports, and documentation.

• Assist guests with reservations, dining arrangements, transportation, and local recommendations.

• Coordinate with resort departments to ensure timely and seamless service.

• Respond promptly and professionally to guest inquiries and concerns.

• Maintain awareness of safety and security concerns and follow established procedures during overnight operations.

Benefits

• Vacation, holiday, and sick pay.

• Medical, dental, vision, and life insurance.

• Short-term and long-term disability insurance.

• 401(k).

At The Lodge & Club, we are committed to creating extraordinary experiences for our guests and a culture of belonging for our colleagues. If you are passionate about hospitality and take pride in attentive service and accuracy, we invite you to join our team.

Equal Opportunity Employer | Drug-Free Workplace