SPA FRONT DESK RESERVATIONIST

Gate Hospitality Group; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Resort discounts

Uniforms provided

Uniform dry cleaning

Five Diamond service training

Career development

Advancement opportunities

Job summary

Ponte Vedra Inn & Club is seeking a friendly Spa Receptionist to provide warm, professional service to members and guests in a luxury resort setting. You will welcome guests, handle information, schedule spa services, process payments, and maintain a polished reception area.

The role requires strong communication, cashiering experience, and the ability to stay organized in a bustling environment; weekend shifts and flexible scheduling are required.

Qualifications

• Previous customer service, hotel, resort, or reception experience preferred.
• Computer and cashiering experience required.
• Excellent interpersonal and communication skills.
• Ability to read, write, and speak English.
• Ability to stand for extended periods.

Responsibilities

• Provide warm, professional, and attentive service to all members and guests.
• Welcome guests, answer questions, and assist with spa services and general information.
• Answer telephone calls and assist with scheduling appointments.
• Perform general reception and cashiering duties accurately.
• Process payments and maintain accurate guest records.
• Use computer and reservation systems efficiently.
• Communicate clearly with spa providers and other departments.
• Maintain a clean, organized, and welcoming reception area.
• Anticipate guest needs and respond promptly to requests.
• Manage multiple responsibilities while maintaining a calm and professional demeanor.

Skills

Customer service

Reception experience

Cashiering

Multitasking

English proficiency

Tools

Computer systems

Job description

Join an award-winning team at Ponte Vedra Inn & Club, one of Northeast Florida’s premier luxury resorts. We are seeking a friendly, professional, and service-oriented Spa Receptionist who is passionate about creating exceptional experiences for our members and guests.

At Ponte Vedra Inn & Club, our people are our greatest asset. Apply today for the opportunity to grow your hospitality career in a historic, world-class resort environment.

What’s in It for You?

• Competitive pay
• Flexible scheduling
• Resort discounts
• Company-provided uniforms
• Complimentary uniform dry cleaning
• Five Diamond service training and certifications
• Career development and advancement opportunities
• And much more!

Essential Responsibilities

• Provide warm, professional, and attentive service to all members and guests.
• Welcome guests, answer questions, and assist with spa services and general information.
• Answer telephone calls and assist with scheduling appointments.
• Perform general reception and cashiering duties accurately.
• Process payments and maintain accurate guest records.
• Use computer and reservation systems efficiently.
• Communicate clearly with spa providers and other departments.
• Maintain a clean, organized, and welcoming reception area.
• Anticipate guest needs and respond promptly to requests.
• Manage multiple responsibilities while maintaining a calm and professional demeanor.
• Perform additional duties as assigned.

Qualifications

• Previous customer service, hotel, resort, spa, or reception experience is preferred.
• Computer and general cashiering experience required.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Ability to read, write, and speak English effectively.
• Ability to stand for extended periods.
• Must meet the Club’s professional appearance and grooming standards.
• Must consistently meet or exceed member, guest, and team expectations.

Schedule

The Spa operates Monday through Sunday between 8:00 a.m. and 7:00 p.m. Candidates must have a flexible schedule and be available to work varying shifts, including weekends and holidays.

Benefits

Benefits may include:

• Paid vacation, holidays, and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k)
• Complimentary parking
• Staff café
• Uniform dry cleaning and laundry services

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a drug-free workplace. Employment is contingent upon successful completion of required substance testing.