SPA FRONT DESK RESERVATIONIST

Gate Hospitality Group; Sawgrass (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Resort discounts

Uniforms provided

Uniform dry cleaning

Five Diamond training

Career development

Advancement opportunities

Job summary

Ponte Vedra Inn & Club in Northeast Florida seeks a friendly Spa Receptionist to welcome members and guests, handle reservations, cash handling, and provide warm, professional service in a luxury resort setting.

You will work with spa providers, answer calls, maintain a clean reception area, and support the team with multitasking during busy hours; prior guest-service or hotel experience is preferred. This full-time role offers flexible scheduling and opportunities for career development.

Qualifications

• Previous customer service, hotel, resort, spa, or reception experience preferred.
• Computer and cashiering experience required.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide warm, professional, and attentive service to all members and guests.
• Welcome guests, answer questions, and assist with spa services and general information.
• Answer telephone calls and assist with scheduling appointments.
• Perform general reception and cashiering duties accurately.
• Process payments and maintain accurate guest records.
• Use computer and reservation systems efficiently.
• Communicate clearly with spa providers and other departments.
• Maintain a clean, organized, and welcoming reception area.
• Anticipate guest needs and respond promptly to requests.
• Manage multiple responsibilities while maintaining a calm and professional demeanor.
• Perform additional duties as assigned.

Skills

Customer service experience

Communication skills

Multitasking

English fluency

Team player

Cashiering experience

Computer skills

Independent worker

Resort/hospitality experience

Job description

Join an award-winning team at Ponte Vedra Inn & Club, one of Northeast Florida's premier luxury resorts. We are seeking a friendly, professional, and service-oriented Spa Receptionist who is passionate about creating exceptional experiences for our members and guests.

At Ponte Vedra Inn & Club, our people are our greatest asset.

What's in It for You?

• Competitive pay
• Flexible scheduling
• Resort discounts
• Company-provided uniforms
• Complimentary uniform dry cleaning
• Five Diamond service training and certifications
• Career development and advancement opportunities
• And much more!

Essential Responsibilities

• Provide warm, professional, and attentive service to all members and guests.
• Welcome guests, answer questions, and assist with spa services and general information.
• Answer telephone calls and assist with scheduling appointments.
• Perform general reception and cashiering duties accurately.
• Process payments and maintain accurate guest records.
• Use computer and reservation systems efficiently.
• Communicate clearly with spa providers and other departments.
• Maintain a clean, organized, and welcoming reception area.
• Anticipate guest needs and respond promptly to requests.
• Manage multiple responsibilities while maintaining a calm and professional demeanor.
• Perform additional duties as assigned.

Qualifications

• Previous customer service, hotel, resort, spa, or reception experience is preferred.
• Computer and general cashiering experience required.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Ability to read, write, and speak English effectively.
• Ability to stand for extended periods.
• Must meet the Club's professional appearance and grooming standards.
• Must consistently meet or exceed member, guest, and team expectations.

Schedule

The Spa operates Monday through Sunday between 8:00 a.m. and 7:00 p.m. Candidates must have a flexible schedule and be available to work varying shifts, including weekends and holidays.

Benefits

Benefits may include:

• Paid vacation, holidays, and sick leave
• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k)
• Complimentary parking
• Staff café
• Uniform dry cleaning and laundry services

Ponte Vedra Inn & Club is an Equal Opportunity Employer and a drug-free workplace. Employment is contingent upon successful completion of required substance testing.