Overnight Guest Service Security Officer (Full-Time) - Hilton Orlando Buena Vista Palace

Hilton; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Hilton Orlando Buena Vista Palace is seeking a full-time Overnight Hospitality Officer to ensure guest safety and security. The role involves patrolling the hotel, responding to emergencies, and providing excellent guest service. Ideal candidates should have previous security experience and strong communication skills.

Benefits

Access to pay through DailyPay

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education opportunities

Career growth and development

Qualifications

• Previous guest/customer-facing security experience preferred.
• Excellent communication and guest service skills.

Responsibilities

• Patrol interior and perimeter of the hotel to identify safety risks.
• Respond to emergency situations and promote safe work practices.
• Conduct preliminary investigations and write reports.

Skills

Communication

Guest Service

Dependability

Adaptability

Job description

Overview

The beautiful, family-friendly Hilton Orlando Buena Vista Palace (https://www.hilton.com/en/hotels/mcobuhh-hilton-orlando-buena-vista-palace/) is seeking a full-time Overnight Hospitality Officer to join their team.

Ideal Candidates

Previous guest/customer-facing security experience, along with excellent communication and guest service skills, are preferred.

Shift Pattern

Overnight shift (10:30 pm to 7 am) - full availability and weekend availability required.

Pay Rate

$20.72 per hour.

Benefits

We support the mental and physical wellbeing of all Team Members through innovative programs and benefits, including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education opportunities
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions.*

Responsibilities

• Patrol interior and perimeter of the hotel and property to identify safety and security risks
• Respond to emergency situations such as hazards, fires, medical emergencies, and threats
• Promote safe work practices
• Conduct preliminary investigations into incidents
• Write reports and ensure documentation accuracy
• Respond to guest inquiries and resolve issues promptly and courteously

Candidate Attributes

Hilton values demonstration of our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. We also seek qualities such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Working at Hilton

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. Our mission to "fill the earth with the light and warmth of hospitality" guides us in creating exceptional experiences worldwide. Our team members are at the heart of this mission.

Job Details

Position: Security and Loss Prevention

Title: Overnight Guest Service Security Officer (Full-Time) - Hilton Orlando Buena Vista Palace

Location: Not specified

Requisition ID: HOT0BMTA

EOE/AA/Disabled/Veterans