Overnight Guest Relations Agent

fourseasons; Calistoga (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Cigna medical and dental

Complimentary accommodation

Employee meals

401k Retirement Plans

Training and development opportunities

Job summary

Four Seasons Napa Valley is seeking an Overnight Guest Relations Agent to deliver seamless, personalized service across Front Desk and Guest Services through the night. You will work independently with a small overnight team to ensure luxury guest experiences and smooth operations.

Ideal candidates have a hospitality mindset, strong communication, and the ability to multitask in a fast-paced environment. Flexible nights, weekends, and holidays are required; a valid driver's license and RBS

Qualifications

• High School Diploma or equivalent required; college coursework or degree preferred.
• Previous experience in luxury hospitality, hotel operations, guest services, front desk, valet, concierge, or related field preferred.
• Ability to work independently and make sound decisions in an overnight environment.
• Strong guest service skills with a genuine hospitality mindset.
• Excellent verbal and written communication skills.
• Proven ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving and service recovery skills.
• Proficiency with hotel property management systems and standard software.
• Flexible availability to work overnight shifts, weekends, and holidays.
• Valid driver's license with acceptable driving record; RBS certification or ability to obtain required.

Responsibilities

• Deliver exceptional guest service by welcoming, checking in, and assisting guests overnight.
• Manage front desk operations including reservations, billing, payments, and guest communications.
• Provide concierge-style support by coordinating dining reservations, transportation, and local experiences.
• Assist with bell and valet services including luggage handling and guest escorts.
• Respond promptly to guest concerns, ensuring service recovery and satisfaction.
• Support overnight operations through deliveries, room service assistance, safety walkthroughs, and tasks.
• Collaborate with departments to maintain seamless luxury hospitality operations.

Skills

Guest service

Communication

Multitasking

Problem-solving

Overnight shifts

Education

High School Diploma or equivalent

Tools

PMS systems

Guest messaging platforms

Computer applications

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About the role

The Overnight Guest Relations Agent serves as a key member of the overnight resort operations team, providing seamless guest service across Front Desk and Guest Services functions. Working independently and collaboratively with a smaller overnight team, this position ensures exceptional guest experiences through personalized service, efficient front desk operations, safe vehicle handling, luggage assistance, and support of overnight resort operations.

What you will do

• Deliver exceptional guest service by welcoming, checking in, and assisting guests throughout their stay.
• Manage front desk operations, including reservations, billing, payments, guest communications, and phone inquiries.
• Provide concierge-style support by coordinating dining reservations, transportation, local experiences, and special requests.
• Assist with bell and valet services, including luggage handling, guest escorts, vehicle parking, and transportation around the resort.
• Respond promptly and professionally to guest concerns, ensuring effective service recovery and guest satisfaction.
• Support overnight resort operations through guest deliveries, room service assistance, safety walkthroughs, and operational tasks.
• Collaborate with departments across the resort to maintain seamless operations and uphold luxury hospitality standards.

What you bring

• High School Diploma or equivalent required; college coursework or degree preferred.
• Previous experience in luxury hospitality, hotel operations, guest services, front desk, valet, concierge, or a related field preferred.
• Ability to work independently and make sound decisions in an overnight environment.
• Strong guest service skills with a genuine hospitality-focused mindset.
• Excellent verbal and written communication skills with the ability to interact professionally with guests and team members.
• Proven ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving, conflict-resolution, and service recovery skills.
• Proficiency with hotel property management systems, guest messaging platforms, and standard computer applications.
• Flexible availability to work overnight shifts, weekends, and holidays, while remaining calm and professional in challenging situations.
• Valid driver's license with an acceptable driving record required; Responsible Beverage Service (RBS) Certification, or ability to obtain, required.
  

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

• Hourly Range: $23.77 - $26.28
• Cigna medical and dental benefit options
• Complimentary accommodation and Employee Discount for stays at any Four Seasons worldwide
• Complimentary Employee Meals
• 401k Retirement Plans
• Excellent Training and Development opportunities
  

Schedule & Hours:

• Full-time availability
• Flexible for early mornings, days, evenings, overnights, or weekends shifts to support 24/7 operational business needs

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [e-mail].

Four Seasons is an Equal Employment Opportunity and Affiliated to Equal Opportunity and Compliance. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affiliated to Equal Opportunity and Compliance. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal