Conference Services Manager (Event Services Manager)

Four Seasons; Calistoga (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical and dental benefits

Training opportunities

Complimentary accommodation

Complimentary meals

401k retirement plan

Job summary

Four Seasons Napa Valley is seeking a Conference Services Manager (Event Services Manager) to coordinate all requirements for Destination, Incentive, and Group bookings. You will enforce sales terms and guide planners through the process, ensuring client satisfaction from initial contact to final billing.

You will lead planning, negotiate contracts, propose menus and services, and work across hotel teams to execute flawless events.

Qualifications

• Bachelor’s Degree / CMP Certification preferred.
• 2 to 3 years experience directly related to hotel conference services.
• Excellent reading, writing and oral proficiency in English.
• Strong selling and interpersonal skills.
• Strong problem solving skills, ability to handle difficult situations and guests.
• High level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
• Ability to work long and irregular hours, holidays, weekends and evenings.
• Proficiency with MS Word and Excel; email and internet usage.

Responsibilities

• Lead client event planning and sales by creating customized event proposals, negotiating contracts, and recommending menus and services that maximize revenue while meeting client needs.
• Manage event logistics from booking to execution, ensuring all requirements, schedules, room setups, and banquet details are accurately planned and communicated to hotel teams.
• Drive revenue growth through upselling of food, beverage, meeting space, and event services while monitoring budgets, attendance changes, and financial performance.
• Oversee event execution on-site, working closely with banquet, sales, operations, and vendor teams to ensure a seamless guest experience and immediate resolution of any issues.
• Maintain strong client relationships by providing regular updates on room blocks, attendance pick-up, contracts, billing, menu tastings, and other event details throughout the planning process.

Skills

English proficiency

Selling skills

Interpersonal skills

Problem solving

Creativity

Multitasking

Irregular hours

MS Word/Excel

Education

Bachelor’s Degree / CMP Certification preferred

Tools

Golden Sales and Catering Software

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Team! We are looking for a Conference Services Manager (Event Services Manager).

The Position/Role

The Conference Services Manager (Event Services Manager) coordinates all requirements for various Destination, Incentive, Group related bookings that are booked by the Sales Department. The manager is responsible for enforcing the terms of sales letter of agreement and guiding meeting/event/third party planners through the planning process. The manager will communicate the needs and expectations of the client/DMCs/third party planners with all departments in the hotel and ensure successful execution of group and client satisfaction from initial introduction to final billing.

What You Will Do

• Lead client event planning and sales by creating customized event proposals, negotiating contracts, and recommending menus and services that maximize revenue while meeting client needs.
• Manage event logistics from booking to execution, ensuring all requirements, schedules, room setups, and banquet details are accurately planned and communicated to hotel teams.
• Drive revenue growth through upselling of food, beverage, meeting space, and event services while monitoring budgets, attendance changes, and financial performance.
• Oversee event execution on-site, working closely with banquet, sales, operations, and vendor teams to ensure a seamless guest experience and immediate resolution of any issues.
• Maintain strong client relationships by providing regular updates on room blocks, attendance pick-up, contracts, billing, menu tastings, and other event details throughout the planning process.
• Requires exceptional organization, communication, and problem-solving skills, with the ability to coordinate multiple stakeholders, make quick decisions under pressure, and balance guest satisfaction with hotel operational and financial goals.

Education

What You Bring

• Bachelor’s Degree / CMP Certification preferred

Experience

• 2 to 3 years experience directly related to hotel conference services.

Skills And Abilities

• Excellent reading, writing and oral proficiency in the English language.
• Strong selling and interpersonal skills.
• Strong problem solving skills, ability to handle difficult situations and guests.
• High level of creativity and attention to detail.
• Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.
• Ability to work long and irregular hours, holidays, weekends and evenings.
• Golden Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer

• Salary Range: $80,000 - 90,000 DOE
• Cigna medical and dental benefit options
• Excellent Training and Development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• 401k Retirement Plans

Schedule & Hours

• Full Time availability
• Flexible for early morning, mid-day, evening
• Must be available to work weekends and holidays

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [e-mail].

Four Seasons is an Equal Employment Opportunity and Affidatative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affidative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal