Banquet Server On-Call

fourseasons; Shipyard Acres (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hourly: $18.51

Complimentary Employee Meals

401k Retirement Plans

Job summary

Four Seasons Napa Valley is seeking a Banquet Server to provide exceptional, anticipatory service during events in a luxury resort setting. You will be knowledgeable about menu selections, assist with event setup, and ensure guest needs are met with grace and efficiency.

The role requires experience in high-end food and beverage service, strong communication, and the ability to multitask in a fast-paced environment. On-call with flexible shifts, hourly compensation, and benefits are offered.

Qualifications

• Preferred experience in a luxury hotel in food and beverage service or related work.
• Strong oral presentation skills.
• Ability to follow detailed instructions regarding events.
• Ability to execute tasks independently and in a team.
• Ability to multi-task in a high volume and demanding environment.

Responsibilities

• Offer pre-determined menu selections to each table; maintain knowledge of each selection’s origin, taste, and preparation method.
• Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen; transport items to the guest table timely.
• Greet guests in a professional manner and respond urgently to guest concerns and requests.
• Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order.
• Anticipate guest needs, ascertain satisfaction, and respond urgently to guest concerns and requests.
• Breakdown, clean and set-up of tables, buffets, and food stations.
• Plate, prepare and serve food.
• Assist with set-up and breakdown of banquet events.
• Perform other tasks as assigned by management.

Skills

Customer service

Communication skills

Follow instructions

Multitasking

Bartending experience

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one‑of‑a‑kind wine country resort set within a world‑class vineyard. Discover innovative and seasonal cuisine at Michelin‑starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five‑Star resort.

About the role

Banquet Servers will assist guests by providing exceptional and anticipatory service during events, is knowledgeable of menu and preparation methods. Banquet Servers will follow orders set by the event plan and managers.

What you will do

• Offer pre‑determined menu selections to each table; maintain knowledge of each selection’s, origin, taste, and preparation method.
• Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Greet guests in a professional manner and respond urgently and appropriately to guest concerns and requests.
• Assist in set‑up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Breakdown, clean and set‑up of tables, buffets, and food stations.
• Plate, prepare and serve food.
• Assist with set‑up and breakdown of banquet events.
• Perform other tasks or projects as assigned by management.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.

What you bring

• Preferred experience in a luxury hotel in food and beverage service or related work. **Bartending experience is a plus.**
• Strong oral presentation skills
• Ability to follow detailed instructions regarding events
• Ability to execute tasks independently and in a team
• Ability to multi‑task in a high volume and demanding environment

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What we offer:

• Hourly: $18.51
• Complimentary Employee Meals
• 401k Retirement Plans

Schedule & Hours

• On Call availability
• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at [e-mail].

Four Seasons is an Equal Employment Opportunity and Aff… Know Your Rights.

Four Seasons is an Equal Opportunity, Aff…

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf