Overnight Guest Laundry & Front Desk Support

ESA Management, LLC; Waltham (MA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a Night Guest Laundry Attendant to assist guests overnight, handle check-ins/outs, and manage laundry duties in line with brand standards. The role includes answering phones, processing reservations and payments, and ensuring safety procedures are followed.

The position involves stocking supplies, maintaining grab-and-go breakfast setup, and weekly/on-site duties across the hotel, with a typical overnight shift from 11:00pm to 7:00am.

Qualifications

• High School Diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
• Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
• Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging.
• Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are maintained throughout the entire building, in compliance with brand standards.
• Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
• Sets up and maintains the grab and go breakfast in accordance with brand standards.
• Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards.
• Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control.

Skills

English proficiency

PMS operation

Safety procedures

Reporting skills

Math aptitude

Good judgment

Guest issue resolution

Education

High School Diploma or GED

Job description

ESA Management, LLC is seeking a Night Guest Laundry Attendant to assist guests overnight, handle check-ins/outs, and manage laundry duties in line with brand standards. The role includes answering phones, processing reservations and payments, and ensuring safety procedures are followed.

The position involves stocking supplies, maintaining grab-and-go breakfast setup, and weekly/on-site duties across the hotel, with a typical overnight shift from 11:00pm to 7:00am.