Overnight Guest Experience & Safety Manager (MOD)

Western-Camps,-Inc.; Fresno (CA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

Meals provided

Facility use privileges

Paid time off

Job summary

Western Camps, Inc. seeks an Overnight Guest Services & Safety Manager (MOD) to lead resort operations during overnight hours. You’ll be the on-site leader after hours, ensuring guest satisfaction, safety, and smooth operations when other teams are unavailable.

The ideal candidate works independently, makes sound decisions, and delivers exceptional guest experiences during night hours, holidays, and weekends. Join Wonder Valley Ranch Resort for a role with clarity, responsibility, and impact.

Qualifications

• Previous management or supervisory experience in hospitality, resort, hotel, or wedding/event venues.
• Strong customer service and conflict-resolution skills.
• Ability to work independently and make sound decisions during overnight hours.
• Excellent communication, organization, and time-management skills.
• Comfortable with physical activity, including walking the property and light lifting.
• High school diploma or equivalent required.
• Overnight shifts, including evenings, weekends, and holidays.
• Overtime may be required.

Responsibilities

• Serve as the on-site Manager on Duty during overnight shifts.
• Handle after-hours guest check-in/check-out and reservations as needed.
• Answer and route incoming guest calls with professional etiquette.
• Resolve guest concerns promptly and professionally.
• Conduct routine property patrols to ensure safety and security.
• Coordinate with security staff during events when applicable.
• Oversee overnight hotel and resort operations.
• Complete meeting room and event setup transitions, including furniture movement.
• Inspect vacant rooms and facilities; report maintenance or housekeeping issues.
• Shut down utilities in unused areas to support cost control efforts.
• Balance cash banks and handle register transactions.
• Communicate overnight activity and key updates to incoming management and front desk teams.

Skills

Customer service

Conflict resolution

Independent work

Communication

Education

High school diploma or equivalent

Job description

Western Camps, Inc. seeks an Overnight Guest Services & Safety Manager (MOD) to lead resort operations during overnight hours. You’ll be the on-site leader after hours, ensuring guest satisfaction, safety, and smooth operations when other teams are unavailable.

The ideal candidate works independently, makes sound decisions, and delivers exceptional guest experiences during night hours, holidays, and weekends. Join Wonder Valley Ranch Resort for a role with clarity, responsibility, and impact.