Overnight Guest Experience Auditor - Day-1 Benefits

DoubleTree by Hilton Hotel Atlanta Airport; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Insurance from Day 1

Paid time off

Holiday pay

401(k) after 30 days

Hotel discounts

Professional development

Job summary

First Hospitality seeks a Night Auditor to oversee overnight guest transactions and reporting with a focus on accuracy and guest satisfaction. The role requires welcoming guests, completing check-in/out, and upholding brand standards across departments.

You will manage billing integrity, protect guest records, and promote loyalty programs while coordinating with other teams to meet guest expectations during overnight shifts.

Qualifications

• 2+ years of customer service experience, preferably in hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Verify accurate billing and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Customer service

Communication

Overnight hours

Education

High School diploma

Job description

First Hospitality seeks a Night Auditor to oversee overnight guest transactions and reporting with a focus on accuracy and guest satisfaction. The role requires welcoming guests, completing check-in/out, and upholding brand standards across departments.

You will manage billing integrity, protect guest records, and promote loyalty programs while coordinating with other teams to meet guest expectations during overnight shifts.