Overnight Guest Experience Auditor

OTO Development; Saint Pete Beach (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401k with company match

Tuition assistance

Paid time off

Job summary

OTO Development in Saint Pete Beach, FL is seeking a dedicated Night Auditor to oversee front desk operations after hours. You will handle reservations, check-ins, check-outs, and payments while ensuring efficiency and guest satisfaction.

The role requires strong cash handling, customer service, and familiarity with property management systems. You will collaborate with team members and maintain security of guest information, contributing to a positive guest experience.

Qualifications

• Experience in accurate cash handling and credit cards, and maintaining security of confidential information.
• Ability to respond quickly and appropriately to emergency situations.
• Proficient in administration of applicable property management systems.
• Pass certification tests required to meet brand standards.
• Strong data entry and computer skills.

Responsibilities

• Execute guest reservations, check-in/check-out, payment processing in line with brand standards.
• Maintain a friendly, hospitable attitude and be present at the desk during all hours.
• Acquire knowledge of local attractions to assist guests.

Skills

Cash handling

Customer service

Teamwork

Communication

Emergency response

Data entry

Tools

PMS software

Job description

OTO Development in Saint Pete Beach, FL is seeking a dedicated Night Auditor to oversee front desk operations after hours. You will handle reservations, check-ins, check-outs, and payments while ensuring efficiency and guest satisfaction.

The role requires strong cash handling, customer service, and familiarity with property management systems. You will collaborate with team members and maintain security of guest information, contributing to a positive guest experience.