Overnight Guest Experience Auditor

Hyatt Hotels Corporation; Austin (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

College savings plan

Employee stock purchase plan

Paid time off

Family bonding time

Adoption assistance

Room discounts for Hyatt locations

Free meals during shifts

Wellbeing programs

Educational assistance

Job summary

Hyatt Hotels Corporation is seeking a Night Auditor in Austin to manage all-night audit procedures, balance daily work, and ensure accuracy of reports. You will greet guests, handle check-ins and checkouts, and address guest requests on the third shift in a courteous, efficient manner.

This role requires self-management and flexibility for overnight shifts. Join Hyatt’s team in a hotel within the Thompson Austin complex, contributing to exceptional guest experiences and smooth nightly

Qualifications

• A friendly and welcoming demeanor.
• Refined verbal and written communication skills.
• Work cohesively with colleagues as part of a team.
• Flexible schedule - willing and able to work overnight, weekends and holidays.

Responsibilities

• Prepare and run all-night audit procedures and reports.
• Balance the day’s work and identify/correct errors.
• Greet guests, handle check-ins/outs and guest requests on the night shift.

Skills

Friendly demeanor

Guest service orientation

Verbal and written communication

Teamwork

Overnight scheduling flexibility

Job description

Hyatt Hotels Corporation is seeking a Night Auditor in Austin to manage all-night audit procedures, balance daily work, and ensure accuracy of reports. You will greet guests, handle check-ins and checkouts, and address guest requests on the third shift in a courteous, efficient manner.

This role requires self-management and flexibility for overnight shifts. Join Hyatt’s team in a hotel within the Thompson Austin complex, contributing to exceptional guest experiences and smooth nightly