Overnight Guest Experience & Audit Specialist

Tempo by Hilton Louisville Downtown NuLu; Louisville (KY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Insurance enrollment from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

Tempo by Hilton Louisville Downtown NuLu is seeking an overnight Night Auditor to ensure seamless guest experiences during check-in/out and to maintain precise financial records. The role emphasizes friendly, proactive service and strict adherence to brand standards.

With responsibilities spanning guest interaction, billing accuracy, and cross-department communication, you will contribute to 24/7 operations while supporting loyalty programs and upgrades where appropriate.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.

Skills

Communication skills

Customer service

Education

High School diploma or equivalent

Job description

Tempo by Hilton Louisville Downtown NuLu is seeking an overnight Night Auditor to ensure seamless guest experiences during check-in/out and to maintain precise financial records. The role emphasizes friendly, proactive service and strict adherence to brand standards.

With responsibilities spanning guest interaction, billing accuracy, and cross-department communication, you will contribute to 24/7 operations while supporting loyalty programs and upgrades where appropriate.