Night Auditor

Hotel Leveque; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel discounts

Travel discounts

Professional development

Promotion opportunities

Job summary

Tempo by Hilton Louisville Downtown NuLu is seeking a Night Auditor to support guests overnight, ensuring accurate transactions and brand-standard service. You will handle check-ins, assist with requests, and maintain secure guest records.

The role emphasizes problem-solving, clear communication with departments, and loyalty program promotion, with opportunities for professional development within First Hospitality.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Responsibilities

• Welcome guests and manage the hotel arrival/check-in experience with accurate information.
• Verify billing at check-out and encourage repeat visits.
• Respond to guest inquiries by phone or email per brand standards to ensure satisfaction.
• Maintain confidentiality with guest records, cash reports, and audit data.
• Promote loyalty programs and offer rate packages and upgrades when appropriate.
• Communicate with hotel departments to meet guest expectations and resolve issues.
• Listen to guests, collect feedback, and act on concerns.
• Maintain professionalism and follow hotel emergency procedures; oversee house bank as needed.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

hospitality on hand all through the night

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

• 2+ years of customer service experience, preferably in Hospitality or related industry
• High School diploma or equivalency education certificate required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Ability to independently work during overnight hours

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Tempo by Hilton Louisville Downtown NuLu

Hotel with 130 Rooms

Steps from entertainment in vibrant Nulu

Find us surrounded by dining and entertainment. Tastings at the Rabbit Hole Distillery are steps away. KFC YUM! Arena and the Louisville Slugger Field are a mile from us. The Kentucky Bourbon Trail® Welcome Center and the Muhammad Ali Center are under a 10-minute drive. Enjoy our rooftop restaurant, gym, coffee shop, and meeting space.