Overnight Gatehouse Front Desk Associate

Action Property Management; Irvine (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Action Property Management is hiring an Overnight Front Desk Associate for Marquee Park Place in Irvine, CA. The role covers gatehouse reception, guest and resident check-in, parcel handling, and incident reporting during night hours 11:00 PM to 7:30 AM.

You will greet residents, manage phone calls, monitor surveillance, maintain a tidy desk, and follow emergency procedures while delivering professional service and a safe, welcoming environment.

Qualifications

• 1 year of customer service
• 1 year of security experience
• Preferably in hospitality or luxury property management.
• Polished and professional appearance and demeanor
• Strong verbal and written communication
• Strong critical thinking skills. Must be solutions oriented
• High attention to detail
• Personable and capable of building a strong rapport with residents and guests
• Team player
• Ability to lift up to 25 pounds

Responsibilities

• Report concerns to Management, Engineering or Janitorial as appropriate.
• Greet residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet residents and guests as they enter or exit the property.
• Maintain the appearance kiosk area; summon staff when needed.
• Record issues in Daily Activity Report and read pass-on logs and emails for shift information.
• Process parcel deliveries and document acceptance.
• Document disturbances and coordinate proper authorities as needed.
• Coordinate resident moves following Association hours; protect Common Areas.
• Operate Elevator Control System to direct guests to the correct floor.
• Follow Front Desk Procedures Manual with logs and shift notes.
• Monitor inventory of forms and supplies; notify supervisor when restocking.
• Observe building activity via surveillance and report suspicious activity.
• Submit Incident Reports for complaints or non-compliance.
• Understand and implement Emergency Procedures and communications with residents.
• Follow all governing documents and Association rules.

Skills

Customer Service

Security Experience

Hospitality Experience

Professional Demeanor

Verbal & Written Communication

Critical Thinking

Attention to Detail

People Skills

Team Player

Lifting 25 lbs

Job description

Action Property Management is hiring an Overnight Front Desk Associate for Marquee Park Place in Irvine, CA. The role covers gatehouse reception, guest and resident check-in, parcel handling, and incident reporting during night hours 11:00 PM to 7:30 AM.

You will greet residents, manage phone calls, monitor surveillance, maintain a tidy desk, and follow emergency procedures while delivering professional service and a safe, welcoming environment.