Overnight Front Desk Associate - Marquee Park Place

Action Property Management; Irvine (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Action Property Management is hiring an Overnight Front Desk Associate for Marquee Park Place in Irvine, CA. The role covers gatehouse reception, guest and resident check-in, parcel handling, and incident reporting during night hours 11:00 PM to 7:30 AM.

You will greet residents, manage phone calls, monitor surveillance, maintain a tidy desk, and follow emergency procedures while delivering professional service and a safe, welcoming environment.

Qualifications

• 1 year of customer service
• 1 year of security experience
• Preferably in hospitality or luxury property management.
• Polished and professional appearance and demeanor
• Strong verbal and written communication
• Strong critical thinking skills. Must be solutions oriented
• High attention to detail
• Personable and capable of building a strong rapport with residents and guests
• Team player
• Ability to lift up to 25 pounds

Responsibilities

• Report concerns to Management, Engineering or Janitorial as appropriate.
• Greet residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet residents and guests as they enter or exit the property.
• Maintain the appearance kiosk area; summon staff when needed.
• Record issues in Daily Activity Report and read pass-on logs and emails for shift information.
• Process parcel deliveries and document acceptance.
• Document disturbances and coordinate proper authorities as needed.
• Coordinate resident moves following Association hours; protect Common Areas.
• Operate Elevator Control System to direct guests to the correct floor.
• Follow Front Desk Procedures Manual with logs and shift notes.
• Monitor inventory of forms and supplies; notify supervisor when restocking.
• Observe building activity via surveillance and report suspicious activity.
• Submit Incident Reports for complaints or non-compliance.
• Understand and implement Emergency Procedures and communications with residents.
• Follow all governing documents and Association rules.

Skills

Customer Service

Security Experience

Hospitality Experience

Professional Demeanor

Verbal & Written Communication

Critical Thinking

Attention to Detail

People Skills

Team Player

Lifting 25 lbs

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

We are seeking an Overnight Front Desk Associate for our Marquee Park Place association located in Irvine, CA.

Schedule:

Overnight shifts: flexible, 11:00 PM - 7:30 AM

Compensation: $21 - $22 /hour

What You’ll Do (Job Duties)

• Report any concerns to Management, Engineering or Janitorial as appropriate.
• Represent Action Property Management by greeting residents, guests, and other visitors at the gatehouse in a welcoming and professional manner.
• Be familiar with the parking structure.
• Answer phones and greet all residents and guests as they enter or exit the property.
• Maintain the appearance kiosk area by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed.
• Note accurately any issues or information throughout the work shift in the Daily Activity Report; read the pass-on log and read any e-mails for information pertinent to Front Gate Associate; communicate effectively with co-workers to assure a smooth transition of shifts.
• Follow established procedures to have the residents receive their parcel, document the acceptance of parcels or other deliveries, both incoming and outgoing.
• Document reports of disturbances that occur; evaluate the situation and contact the proper authority (i.e. Police, Fire Department, Management) to resolve the problem.
• Coordinate Resident moves in accordance with the Association’s approved hours; assure that Common Areas are adequately protected.
• Properly operate the Elevator Control System so that guests, contractors and other visitors are sent to the proper floor.
• Utilize and implement the Front Desk Procedures Manual including the Shift Inventory Log and the Pass-On Log.
• Monitor and maintain an adequate inventory of forms, supplies and other items used at the gatehouse and promptly notify Supervisor when in need of replenishment.
• Regularly observe building activity as captured by surveillance cameras and displayed on security monitors; report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.
• Report complaints, reports of nuisance, and non-compliance issues to Management per the post instructions. Submit Incident Reports when necessary.
• Understand and implement Emergency Procedures when required; understand and coordinate appropriate communications with residents and emergency personnel in the event of a fire alarm, fire, flooding, earthquake, or other emergency event.
• Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and the Rules and Regulations of the Association; be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

Who You Are (Skills/Experience)

• 1 year of customer service
• 1 year of security experience
• Preferably in hospitality or luxury property management.
• Polished and professional appearance and demeanor
• Strong verbal and written communication
• Strong critical thinking skills. Must be solutions oriented
• High attention to detail
• Personable and capable of building a strong rapport with residents and guests
• Team player
• Ability to lift up to 25 pounds

Why You’ll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.