Overnight Front Office Supervisor - Night Audit Lead

CP Atlanta-769 Highway 494 LLC; Atlanta (GA); In loco; USD 26.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training, development, and career晋

Descrizione del lavoro

Concord Hospitality is seeking a Night Audit Supervisor to oversee the nightly operations of the Front Office and Night Audit staff in Atlanta. You will serve as the primary contact for guests and hotel departments during the overnight shift, ensuring smooth operations, accurate reporting, and a welcoming environment.

Responsibilities include supervising night audit employees, reconciling daily front desk work, and generating daily reports for multiple departments.

Competenze

• Supervisory experience in front office or night audit operations preferred.
• Strong decision-making skills with knowledge of hotel policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette and professional demeanor.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Mansioni

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Conoscenze

Supervisory experience

Decision-making

Communication

Telephone etiquette

Independence on night shift

Guest satisfaction focus

Descrizione del lavoro

Concord Hospitality is seeking a Night Audit Supervisor to oversee the nightly operations of the Front Office and Night Audit staff in Atlanta. You will serve as the primary contact for guests and hotel departments during the overnight shift, ensuring smooth operations, accurate reporting, and a welcoming environment.

Responsibilities include supervising night audit employees, reconciling daily front desk work, and generating daily reports for multiple departments.