Overnight Front Office Supervisor (Luxury Hotel)

Northwood Hospitality LLC; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k plan

Medical coverage

Dental coverage

Vision coverage

Employee Assistance Program

FSA

Paid time off

Hilton Honors team member discounts

Northwood hospitality discounts

Job summary

Conrad Nashville is seeking an Overnight Front Office Supervisor to oversee overnight Front Office operations, balance the nightly audit, and ensure guest satisfaction in a luxury hotel setting. You will supervise the overnight team, handle guest concerns, registrations, and billing inquiries, while maintaining Conrad Hilton standards.

The role requires leadership, attention to detail, and the ability to work independently in a secure hotel environment.

Qualifications

• Minimum of two years’ experience in customer service.
• Two years of hotel supervisory experience.
• Advanced skills in Word, Excel, PowerPoint, OnQ, and Outlook; daily use of nearly all programs will occur.
• Proven interpersonal skills with a track record of successful guest interaction.

Responsibilities

• Supervises and supports the overnight Front Office team, providing direction, coaching and assistance as needed.
• Ensure exceptional guest service and maintain Conrad Hilton service standards.
• Oversee guest arrivals, departures, registrations, room assignments and billing inquiries.
• Resolve guest concerns and complaints professionally and ensure appropriate follow up.
• Respond to all inquiries regarding hotel services, dining, entertainment, transportation and local attractions.
• Coordinate VIPs, special requests and other guest needs.
• Communicate important operational information and outstanding issues to management and the incoming shift.
• Maintain a professional, clean, organized and secure Front Office environment.
• Complete the nightly audit accurately and within established deadlines ensuring the audit, balance, and consolidate departmental ledger accounts.
• Post daily room charges, outstanding guest charges, balance cash, credit card and other revenue against applicable reports.
• Review and correct posting errors or discrepancies.
• Prepare credit card summaries, daily operating reports and the required audit package.
• Ensure accurate and secure handling of guest and financial information.
• Lead by example and promote teamwork, accountability and exceptional service.
• Ensure compliance with hotel procedures related to cash handling, revenue, safety, security, emergencies, and Front Office operations.
• Review next-day arrivals, departures, VIPs, special requests, and room assignments to support a smooth morning operation.
• Complete required checklists, logs, reports and shift documentation.
• Remain calm and exercise sound judgment during emergencies or unusual situations.
• Support training and implementation of Conrad Hilton brand standards and programs.
• Perform other duties as assigned.

Skills

Word

Excel

PowerPoint

OnQ

Outlook

Interpersonal skills

Education

Two years hotel supervisory experience

Two years customer service experience

Tools

OnQ system

Job description

Conrad Nashville is seeking an Overnight Front Office Supervisor to oversee overnight Front Office operations, balance the nightly audit, and ensure guest satisfaction in a luxury hotel setting. You will supervise the overnight team, handle guest concerns, registrations, and billing inquiries, while maintaining Conrad Hilton standards.

The role requires leadership, attention to detail, and the ability to work independently in a secure hotel environment.