Overnight Concierge: Luxury Residential Front Desk

Stratton Amenities; Nashville (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Stable overnight schedules

Professional, supportive team

Performance-based recognition

Growth opportunities in hospitality

Job summary

Stratton Amenities in Nashville, TN, is seeking an Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury high-rise. This role emphasizes warm, polished service and discreet resident support.

You will handle night-time guest interactions, monitor lobby and access points, document incidents, and coordinate with daytime staff. Ideal candidates bring 1–2 years in hospitality, strong communication, and the ability to stay composed after hours.

Qualifications

• 1–2 years of hospitality/front desk experience delivering guest or resident service.
• Excellent verbal and written communication skills.
• Calm, reliable and professional demeanor during overnight hours.

Responsibilities

• Welcome residents and guests with professionalism during overnight hours.
• Serve as primary overnight front desk representative and contact for the community.
• Monitor lobby activity and building access to ensure security.
• Respond to overnight resident concerns, including noise and access issues.
• Document incidents and shift logs with clear handoff notes to the day team.
• Maintain clean, presentable front desk and common areas.

Skills

Hospitality experience

Front desk operations

Guest service

Communication skills

Calm under pressure

Tools

Access control systems

Surveillance monitoring

Package management

Job description

Stratton Amenities in Nashville, TN, is seeking an Overnight Concierge / Front Desk Agent to represent the community during overnight hours at a luxury high-rise. This role emphasizes warm, polished service and discreet resident support.

You will handle night-time guest interactions, monitor lobby and access points, document incidents, and coordinate with daytime staff. Ideal candidates bring 1–2 years in hospitality, strong communication, and the ability to stay composed after hours.