Overnight Front Office Supervisor

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for their luxury hotel in Atlanta. This unique opportunity involves enhancing guest experiences during night hours, ensuring smooth operations at the front desk, and balancing accounts. With a commitment to creating memorable stays, the ideal candidate will possess strong communication skills and a passion for guest services. Join a dynamic team where you can grow and thrive in a supportive environment, surrounded by luxury and style. If you are ready to make a difference in the hospitality industry, this role is perfect for you.

Benefits

Flexible Schedules

Complimentary Hyatt room nights

Robust Paid Time Off Policy

Health, Dental, Vision, Life Insurance

401(k) with Company Match

Employee Stock Purchase Plan

Family Bonding Time

Adoption Assistance

Growth opportunities

Qualifications

• Refined communication skills are essential for this role.
• Experience in guest services is a must.

Responsibilities

• Balance accounts and manage front desk activities.
• Ensure customer satisfaction and handle requests.

Skills

Verbal communication

Written communication

Guest services

Work organization

Job description

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip, or even your life.

Our hotel is located in Atlanta’s most sought-after neighborhood - Buckhead. This architectural marvel sets a stylish scene for influential locals, seasoned globetrotters, and cultural tastemakers to meet and connect, luxuriate, and celebrate. The hotel’s coveted location near the prestige Buckhead Village centers the property as a veritable oasis. This luxury oasis boasts 201 luxury guestrooms. Unmatched amenities include a well-equipped fitness center, two acclaimed restaurants, including our rooftop bar, and over 8,000 square feet of flexible meeting and event spaces.

We’re looking for that special "night person" individual who embodies the lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences - and is their best self in the week hours of the night. This is a Supervisor role that requires the ability to self-lead and can perform auditing duties nightly.

Key Responsibilities

• Balancing of the accounts from the day shift.
• Managing of the front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up calls and other activities according to guest preference.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Managing and updating all official documentation pertaining to the role.
• Ensuring that all end of day activities have been successfully executed.
• Answering calls and queries related to potential bookings.

This is not your typical career opportunity. This is the Hyatt Touch.

As a part of the Hyatt family, we offer a complete benefits package including:

• Flexible Schedules
• Complimentary (after 90 days of service) + Discounted Hyatt room nights (immediately)
• Robust Paid Time Off Policy – earned time after 90 days
• Health, Dental, Vision, + Life Insurance – as of 30 days
• 401(k) with Company Match – eligible as of 90th day
• Employee Stock Purchase Plan (ESPP)
• Family Bonding Time
• Adoption Assistance
• Opportunity to grow with a company with over 1,000 hotels globally!

*Benefits vary based on employment status

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

Qualifications

• Refined verbal and written communication skills
• Experience and thorough understanding of guest services
• Ability to prioritize and organize work assignments
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.