Overnight Front Office Lead

Highgate; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Highgate is seeking an Overnight Front Office Manager in New York City. This position is responsible for managing guest services, ensuring quality service, and maximizing room revenue. The ideal candidate will have significant experience in the hotel industry, strong customer service skills, and a proven ability to lead and train staff.

Key responsibilities include addressing guest requests, supervising front office operations, and maintaining high standards of service and communication within the team.

Qualifications

• At least 5 years of progressive experience in a hotel or a related field.
• Supervisory experience required.
• Proficient in Windows and Microsoft Office.

Responsibilities

• Ensure guest satisfaction through attentive service.
• Motivate and train Guest Services personnel.
• Maximize room revenue and occupancy by analyzing reports.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Multitasking

Leadership

Microsoft Office proficiency

Education

5+ years hotel experience or relevant degree

Job description

Highgate is seeking an Overnight Front Office Manager in New York City. This position is responsible for managing guest services, ensuring quality service, and maximizing room revenue. The ideal candidate will have significant experience in the hotel industry, strong customer service skills, and a proven ability to lead and train staff.

Key responsibilities include addressing guest requests, supervising front office operations, and maintaining high standards of service and communication within the team.