Front Office Operations Leader — Hotel

Highgate Hotels L.P.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Highgate Hotels is seeking an Operations Manager for Hyatt Regency Times Square in New York to plan and direct hotel operations in alignment with Highgate Hotels standards. The role emphasizes leadership of the Front Office, collaboration with F&B, Housekeeping and Engineering, and maintaining high guest service levels.

The position requires strong supervisory experience, excellent communication, and the ability to manage shift coverage, night audit duties, and reports while upholding Paramount

Qualifications

• 5+ years of progressive experience in a hotel or related field with supervisory responsibilities.
• Demonstrated ability to lead front office teams and manage guest services.
• Strong communication skills with the ability to interact with all levels of staff and guests.

Responsibilities

• Assist the Director and Assistant Director of Front Office with managing the Front Office operation and support other departments (F&B, Housekeeping, Engineering).
• Provide strong lobby presence to assist front desk agents and guests.
• Provide all aspects of shift coverage in F&B operations as needed.
• Balance the hotel room type inventory and ensure areas meet Paramount standards.
• Monitor and act on the Nor 1 upsell program and handle guest requests and complaints.
• Manage payroll, attendance, OT, and conduct training and discipline when required.
• Assist with Night Audit functions and prepare related reports.

Skills

Front Office Leadership

Supervisory Experience

Guest Service

Communication Skills

Tools

Windows

Excel

Job description

Highgate Hotels is seeking an Operations Manager for Hyatt Regency Times Square in New York to plan and direct hotel operations in alignment with Highgate Hotels standards. The role emphasizes leadership of the Front Office, collaboration with F&B, Housekeeping and Engineering, and maintaining high guest service levels.

The position requires strong supervisory experience, excellent communication, and the ability to manage shift coverage, night audit duties, and reports while upholding Paramount