Server - In-Room Dining (PM Shift) | Great benefits

Hyatt Hotels Corporation; Dallas (TX); Hybrid; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Friends & Family room rates

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) with company match

Paid holidays

Paid time off

Employee Stock Purchase Plan

Discounts at retailers

Job summary

Thompson Dallas, a luxury hotel within the Hyatt Hotels Corporation portfolio, is seeking an In Room Dining Server. Deliver meals to guest rooms with warmth and precision, ensuring correct presentation and temperature.

The role supports a 2:00 p.m. to 10:00 p.m. shift with flexibility for mornings, evenings, weekends, and events. Benefits include medical, dental, vision, 401(k), and more for a premium guest experience.

Qualifications

• Previous experience in upscale, luxury hotel, restaurant, or in room dining service preferred.
• Food Handler certification and TABC certification required.
• Knowledge of food, wine, cocktails, and refined dining service preferred.
• Refined verbal communication and interpersonal skills.

Responsibilities

• Deliver food and beverage orders to guest rooms in a timely, professional, and hospitable manner.
• Prepare trays and room service carts with the appropriate food, beverages, condiments, silverware, glassware, linens, utensils, and service items.
• Review every order for accuracy, completeness, presentation, and special requests before leaving the kitchen.
• Present orders neatly and explain menu items or beverages when appropriate.
• Verify billing accuracy and present the check to the guest for review and signature.
• Check in with guests to ensure satisfaction with their meal and overall experience.
• Retrieve trays, carts, and service items from guest rooms and hallways in a timely manner.
• Maintain cleanliness, organization, and proper sanitation of all work areas, equipment, trays, and carts.
• Communicate effectively with the kitchen, front office, housekeeping, and other Food & Beverage colleagues.
• Assist other dining outlets and perform additional duties as needed based on business demands.
• Follow all hotel, food safety, sanitation, cash-handling, and service standards.

Skills

Refined communication

Interpersonal skills

Attention to detail

Guest service

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Thompson Hotels Thompson Dallas US - TX - Dallas

Room Service

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Join us for this incredible opportunity to be part of the Food & Beverage team as an In Room Dining Server at Thompson Dallas, conveniently located in downtown Dallas near the Akard Street DART station.

Thompson Dallas is a luxury hotel located within The National, Dallas’ urban luxury mixed-use destination. The hotel features 219 guestrooms, including 52 suites; three full-service dining and beverage offerings; a boutique spa and fitness experience focused on wellness; and a variety of event spaces, including the 14,000-square-foot National Ballroom.

Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, rises above the Dallas skyline with its stunning midcentury-modern hexagon design. The hotel brings guests and the community together through an inspired tribute to history, design, and culture.

The In Room Dining Server delivers a thoughtful, elevated experience directly to our guests’ rooms. This colleague is responsible for presenting food and beverage orders accurately, promptly, and at the proper temperature while creating a warm and personalized interaction. If you enjoy providing polished service in a luxury environment and take pride in anticipating guest needs, this opportunity is for you.

The typical schedule for this position is 2:00 p.m. to 10:00 p.m. Flexibility is required, as schedules may vary based on business needs and may include mornings, evenings, weekends, holidays, and special events.

We offer excellent benefits:

• Free room nights, discounted room rates, and Friends & Family room rates
• Medical, prescription, dental, and vision insurance
• Life and disability insurance
• 401(k) with company match
• Seven paid holidays and generous paid time off
• Paid family bonding time and adoption assistance
• Employee Stock Purchase Plan
• Discounts at various retailers, including Apple, AT&T, Verizon, Headspace, and many more
• Discounted parking and DART passes
• Additional colleague benefits and perks

Responsibilities

• Deliver food and beverage orders to guest rooms in a timely, professional, and hospitable manner.
• Prepare trays and room service carts with the appropriate food, beverages, condiments, silverware, glassware, linens, utensils, and service items.
• Review every order for accuracy, completeness, presentation, and special requests before leaving the kitchen.
• Present orders neatly and explain menu items or beverages when appropriate.
• Verify billing accuracy and present the check to the guest for review and signature.
• Check in with guests to ensure satisfaction with their meal and overall experience.
• Retrieve trays, carts, and service items from guest rooms and hallways in a timely manner.
• Maintain cleanliness, organization, and proper sanitation of all work areas, equipment, trays, and carts.
• Communicate effectively with the kitchen, front office, housekeeping, and other Food & Beverage colleagues.
• Assist other dining outlets and perform additional duties as needed based on business demands.
• Follow all hotel, food safety, sanitation, cash-handling, and service standards.

Qualifications

• Previous experience in upscale, luxury hotel, restaurant, or in room dining service preferred.
• Food Handler certification and TABC certification required.
• Knowledge of food, wine, cocktails, and refined dining service preferred.
• Refined verbal communication and interpersonal skills.
• Strong attention to detail and the ability to manage multiple orders in a fast-paced environment.
• A genuine desire to satisfy the needs of others and create memorable guest experiences.
• Professional appearance and positive, team-oriented attitude.
• Ability to work the typical 2:00 p.m. to 10:00 p.m. shift with flexibility to accommodate changing business needs.
• Must be available to work weekends, holidays, and special events.
• Ability to stand and walk for extended periods and frequently bend, reach, stoop, push, and pull.
• Ability to safely lift and carry trays, food and beverage items, and service equipment weighing up to 30 pounds.
• Ability to push and maneuver loaded room service carts through guest hallways and doorways.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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