Night Audit

hilton garden inn; Rochester (MN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Overnight shift differential

Team Member travel discounts

Job summary

Hilton Garden Inn Rochester seeks a dedicated Front Desk/Night Audit associate to deliver outstanding guest service. You will handle check-ins, balance accounts, and prepare daily reports while acting as Manager on Duty for overnight shifts. The role requires accuracy, professionalism, and strong communication with other departments.

Experience with Hilton OnQ and PEP is highly preferred, and the ideal candidate can work weekends and holidays with a calm, problem-solving demeanor.

Qualifications

• Experience with Hilton systems (PEP and OnQ) strongly preferred.
• Previous hotel front desk or night audit experience preferred.
• Ability to perform basic math and reconcile financial records accurately.
• Willingness to work weekends, holidays and overnight shifts.

Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention.
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals.
• Prepare daily financial reports and ensure postings are accurate and compliant.
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism.
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams.
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere.
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation.
• Utilize Hilton's OnQ reservation system and PEP platform to manage bookings and ensure data integrity.
• Ensure guest privacy and hotel confidentiality policies are always upheld.

Skills

Excel

Customer Service

Education

Associate degree in Hospitality and Resort Management

Tools

OnQ

PEP

Job description

Description

Key Responsibilities

• Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention
• Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals
• Prepare daily financial reports and ensure all postings are accurate and compliant
• Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism
• Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams
• Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere
• Respond to guest inquiries about the hotel, local attractions, dining, and transportation
• Utilize Hilton's OnQ reservation system and PEP platform to manage bookings and ensure data integrity
• Ensure guest privacy and hotel confidentiality policies are always upheld
• Proven track record of reliability and ability to work independently overnight
• Previous hotel front desk or night audit experience preferred
• Experience with Hilton systems (PEP and OnQ) strongly preferred
• Strong communication skills and a calm, solution-oriented demeanor
• Professional appearance and conduct
• Ability to perform basic math and reconcile financial records accurately
• Availability to work weekends, holidays, and overnight shifts consistently

Perks and Benefits

• Competitive pay and overnight shift differential
• Hilton Team Member travel discounts and perks available to employees and their families
• Team-focused environment where your work truly matters

At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we're able to achieve this mission and provide memorable hospitality to our guests.

• Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun.
• Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability.
• Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities.
• Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests.
• Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for.
• Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.

Qualifications

Skills

Preferred

Excel

Expert

Customer Service

Expert

Education

Preferred

Associates or better in Hospitality and Resort Management.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.