Overnight Front Desk & Night Audit Specialist

Mainstay Suites, St. Louis - Galleria; Richmond Heights (MO); On-site; USD 19,000 - 28,000; Full time

Job summary

Mainstay Suites, St. Louis - Galleria in Missouri is seeking a Night Auditor to balance daily financial transactions, prepare reports, and support overnight hotel operations.

This role blends front desk guest service with back-office accounting duties and requires meticulous attention to detail for overnight shifts. The Night Auditor handles nightly folio balancing, reconciliations, and audit reporting, while assisting with check-ins/check-outs for overnight arrivals.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous front desk or customer service experience is desirable.
• Proficiency with computers and reservation/PMS systems.
• Ability to remain calm and professional under pressure.

Responsibilities

• Balance nightly guest folios, room charges, and hotel revenue.
• Reconcile daily financial transactions, credit card postings, and cash handling.
• Generate and distribute daily audit reports for management review.
• Complete accurate check-in and check-out procedures for overnight arrivals and departures.
• Respond promptly to guest requests, complaints, and emergencies during overnight hours.
• Monitor hotel security, perform property walks, and ensure guest safety.
• Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.

Skills

Communication skills

Problem-solving

Interpersonal skills

PMS experience

Bilingual skills

Education

High school diploma or equivalent

Hospitality or customer service training

Tools

PMS (Property Management System)

Reservation system

Job description

Mainstay Suites, St. Louis - Galleria in Missouri is seeking a Night Auditor to balance daily financial transactions, prepare reports, and support overnight hotel operations.

This role blends front desk guest service with back-office accounting duties and requires meticulous attention to detail for overnight shifts. The Night Auditor handles nightly folio balancing, reconciliations, and audit reporting, while assisting with check-ins/check-outs for overnight arrivals.