Overnight Guest Services & Night Audit Specialist

Gabriel Group; St. Louis (MO); On-site; USD 15,000 - 19,000; Full time

Job summary

Midas Hospitality is seeking a dependable Night Auditor to join the Front Office team in St. Louis, MO. This overnight role balances hotel operations with nightly financial audits and guest service, ensuring a smooth transition to the next day.

The ideal candidate is detail-oriented, capable of independent work, and comfortable handling financial transactions while delivering excellent service to guests, including during weekends and holidays.

Qualifications

• Previous hotel Front Desk, Night Audit, customer service, accounting, cashiering, or related experience preferred but not required.
• High school diploma or equivalent preferred.
• Strong attention to detail and accuracy when handling financial transactions and reports.
• Basic math, computer, and data entry skills.
• Ability to learn hotel PMS and financial reporting systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight shifts.
• Ability to maintain confidentiality when handling guest and financial information.
• Ability to work overnight shifts, including weekends and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room availability, rates, packages, promotions, and hotel services.
• Utilize upselling techniques and hotel programs to maximize room revenue and enhance the guest experience.
• Accurately collect payments, process credit card transactions, post charges, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel amenities, local attractions, transportation, and services.
• Resolve guest concerns professionally and elevate issues when necessary to ensure guest satisfaction.
• Complete the nightly audit process by balancing Front Office transactions, Food & Beverage transactions, guest accounts, and daily financial reports.
• Reconcile cash, receipts, credit transactions, and miscellaneous reports to ensure accuracy and safeguard company assets.
• Close out the business day in Front Office and Food & Beverage systems and generate required financial reports for hotel leadership.
• Review Front Office logs, room status reports, and housekeeping information to prepare for the following day’s operations.

Skills

Customer service

Attention to detail

Cash handling

Independent worker

Overnight shifts

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Financial reporting systems

Job description

Midas Hospitality is seeking a dependable Night Auditor to join the Front Office team in St. Louis, MO. This overnight role balances hotel operations with nightly financial audits and guest service, ensuring a smooth transition to the next day.

The ideal candidate is detail-oriented, capable of independent work, and comfortable handling financial transactions while delivering excellent service to guests, including during weekends and holidays.