Night Auditor: Guest Experience & Night Audit Specialist

Le Méridien St. Louis Downtown; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Job summary

First Hospitality's Le Méridien St. Louis Downtown is seeking a Night Auditor to support guests overnight, processing transactions and ensuring accurate reporting while upholding brand standards.

You will greet arrivals, complete check-in, verify billing, respond to guest requests, protect sensitive records, and collaborate with hotel departments to maintain seamless operations through the night shift. This role requires strong problem-solving, clear communication, and a commitment to guest

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Thank departing guests, verify accurate billing, and encourage return visits.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Skills

Communication

Overnight shift

Guest service

Education

High School diploma

Job description

First Hospitality's Le Méridien St. Louis Downtown is seeking a Night Auditor to support guests overnight, processing transactions and ensuring accurate reporting while upholding brand standards.

You will greet arrivals, complete check-in, verify billing, respond to guest requests, protect sensitive records, and collaborate with hotel departments to maintain seamless operations through the night shift. This role requires strong problem-solving, clear communication, and a commitment to guest