Overnight Front Desk & Night Audit Pro

The Westin Westminster Denver-Boulder; Broomfield (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay.

Marriott travel discounts and perks.

Health, dental, and vision benefits

Paid time off for eligible employees.

Training and career developmentOpportu

Opportunities for advancement within酒店

Job summary

The Westin Westminster is seeking dependable and guest-focused individuals to join our Front Office team. We are currently hiring for two scheduling options: Part-Time Night Auditor – 2 overnight Night Audit shifts per week.

Full-Time Front Desk Agent / Night Auditor – 2 overnight Night Audit shifts and 2 PM Front Desk shifts per week. This position combines exceptional guest service with the accuracy and attention to detail required for overnight hotel operations.

Qualifications

• Previous hotel Front Desk or Night Audit experience preferred.
• Marriott experience strongly preferred but not required.
• Experience with LightSpeed (LSPMS), MARSHA, GXP, or similar hotel systems is a plus.
• Strong math, analytical, and problem-solving skills.
• Excellent attention to detail, particularly when handling financial transactions and reports.
• Strong customer service and communication skills.
• Ability to remain calm, professional, and solution-oriented when handling guest concerns.
• Dependable, punctual, and capable of working independently during overnight hours.
• Comfortable using Microsoft Excel, Outlook, and other basic office applications.
• Ability to work weekends and holidays based on hotel business needs.

Responsibilities

• Greet and assist guests with check-ins, check-outs, room assignments, and general hotel needs.
• Handle reservations, cancellations, room changes, and guest accounts accurately using Marriott systems.
• Answer phones and respond promptly and professionally to guest requests and concerns.
• Utilize GXP to document guest requests and follow up to ensure completion.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest payments, deposits, and account inquiries accurately.
• Communicate effectively with Housekeeping, Engineering, Security, and other departments.
• Resolve guest concerns professionally and involve management when necessary.
• Maintain a professional, welcoming, and service-focused Front Desk environment.
• Complete the hotel's overnight audit and end-of-day procedures.
• Balance and reconcile daily hotel revenue from rooms, F&B outlets, parking, and other departments.
• Verify and post room charges, taxes, adjustments, and other transactions accurately.
• Post parking and other applicable revenue to the appropriate accounts in accordance with hotel procedures.
• Audit cashier reports and payment methods and ensure all required documentation is complete.
• Investigate and resolve discrepancies in guest and departmental accounts.
• Prepare and distribute daily revenue, occupancy, and management reports.
• Complete required financial and operational reports accurately and on time.
• Perform the business-day close in accordance with Marriott and Columbia Sussex procedures.
• Maintain accurate records and communicate important overnight information to the incoming Front Office team and hotel management.

Skills

Front Desk experience

Night Audit experience

Marriott systems

LightSpeed

MARSHA

GXP

Excel

Outlook

customer service

communication skills

math

attention to detail

independence during overnight hours

Tools

LightSpeed (LSPMS)

MARSHA

GXP

Marriott systems

Excel

Outlook

Job description

The Westin Westminster is seeking dependable and guest-focused individuals to join our Front Office team. We are currently hiring for two scheduling options: Part-Time Night Auditor – 2 overnight Night Audit shifts per week.

Full-Time Front Desk Agent / Night Auditor – 2 overnight Night Audit shifts and 2 PM Front Desk shifts per week. This position combines exceptional guest service with the accuracy and attention to detail required for overnight hotel operations.