Overnight Front Desk & Member Experience Lead

IFH CT OPERATIONS, INC; Danbury (CT); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

401K plan

Health benefits

Paid Time Off

Black Card membership

Job summary

Planet Fitness in Danbury, CT is seeking an Overnight Front Desk Associate to greet members, manage check-ins and check-outs, answer phone calls, and respond quickly and professionally to member questions. You will assist with sales promotions, promote the benefits of the club, and help maintain a welcoming, clean environment throughout an overnight shift.

The role requires high school or equivalent, customer service experience, and the ability to stand, lift up to 50 pounds, and work a rotating

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent.
• Six months face-to-face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Verbal communication

Written communication

Customer service

Multi-tasking

Problem solving

Teamwork

Initiative

Flexibility

Attention to detail

Cash handling

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Danbury, CT is seeking an Overnight Front Desk Associate to greet members, manage check-ins and check-outs, answer phone calls, and respond quickly and professionally to member questions. You will assist with sales promotions, promote the benefits of the club, and help maintain a welcoming, clean environment throughout an overnight shift.

The role requires high school or equivalent, customer service experience, and the ability to stand, lift up to 50 pounds, and work a rotating