Overnight Front Desk Manager

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 55,000 - 73,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA seeks an Overnight Front Desk Manager to lead the Front Office and Guest Services teams, ensuring an excellent guest experience while protecting revenue and resources.

You will interview, train, and coach Front Desk Agents and Guest Services staff, implement standards, monitor Medallia scores, and coordinate with Security, Engineering, and Housekeeping to resolve guest needs promptly.

Qualifications

• Two years minimum Front Office Management experience and knowledge of Opera property management system.
• College degree preferred.

Responsibilities

• Interview, select, train, develop, and coach Front Desk Agents and Guest Service staff to maintain a high-performing team.
• Recommend and implement Front Office and Guest Services SOPs.
• Verify accurate room status counts and relay information timely to stakeholders.
• Assist with daily revenue/expense tracking and budgeting for Front Office.
• Maintain contact with guests and VIPs to handle requests and issues promptly.
• Conduct monthly meetings with Front Desk & Guest Services for safety, goals, and improvements.
• Maintain service standards by training staff and reviewing Medallia scores.
• Act as MOD supervising departments and responding to guest concerns.

Skills

Front Office Management

Education

College degree

Tools

Opera PMS

Job description

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Overnight Front Desk Manager

Overview:

The purpose of this position is to direct the staff and the operations of the Front Office and department in order to ensure an excellent guest experience while maximizing room revenue and efficiently utilizing the available resources.

Responsibilities:

• Interview, select, train, develop, and coach all Front Desk Agents, Ideal Services Agents, and Guest Service Employees in order to maintain a highly functioning, profit maximizing, and efficiently-run team.
• Recommend and implement all Front Office and Guest Services standard operating procedures.
• Verify that accurate room status counts are taken at the proper times and that the information is relayed to those concerned.
• Assist with daily revenue and expense tracking, as well as, short and long-term budgeting for the related Front Office department.
• Maintain continuous contact with hotel guests and VIPs to ensure that any special requests, early check-ins, problems or complaints are handled quickly, efficiently and courteously.
• Conduct monthly meetings with Front Desk & Guest Services personnel with regard to safety concerns, training requirements, monthly goals, areas for improvement, etc.
• Implement & maintain company service standards through training, reviewing Medallia Scores, and setting goals within each department.
• Act as property MOD supervising all departments including Guest Services, Security, Engineering, Housekeeping, and respond to any guest concerns that may arise

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of two years previous Front Office Management experience is required as well as knowledge of the hotel's property management system (Opera).
• College degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.