Room Attendant | Full Time

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA seeks a Room Attendant to uphold our guest room cleanliness and readiness for arrival or departure.

You will follow Omni standards, document room status, assist teammates, and handle lost and found procedures, while maintaining safety and a welcoming atmosphere for guests and VIPs.

Qualifications

• Previous hotel experience and bilingual, English and Spanish preferred.

Responsibilities

• Maintain high standard of cleanliness in guest rooms.
• Document time in/out and update room status.
• Assist other room attendants as needed.
• Follow Lost and Found procedures.
• Report discrepancies to supervisor.

Skills

Hotel experience

Bilingual English/Spanish

Job description

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Room Attendant | Full Time

Overview

This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities

1. Complete and average of 14 credits daily (this may be reduced to 13 credits in the summer based on business mix and occupancy).
2. Keep assigned carts and closets well organized.
3. Document time in and out of each room.
4. Punch in the updated room status of each room.
5. Clean rooms to Omni standard ensuring each room is complete and ready for a guest and/or VIP to occupy.
6. Help other room Attendants when asked by supervisor.
7. Reports all discrepancies in room status to supervisor or call into Desk.
8. Sweep patios.
9. Follow Lost and Found Procedures. Report all items left behind by guests to the Housekeeping Coordinator. Leave the item in the room for pickup by Loss Prevention. Never remove an item that is left behind in a guest room unless told to do so by a Supervisor, Manager or Coordinator. Please stay with valuable items until the item is picked up by Loss Prevention. If you are uncertain if an item you find is a lost and found item, ensure that you ask a Manager. Ensure all other Lost and Found procedures are followed.

• a. VD = the room is vacant and dirty.
• b. VC = the room is cleaned but not ready for occupancy. It needs further inspection.
• c. VI = you have cleaned and inspected your room. It is ready for occupancy by the guest. (This code only for use by authorized Room Attendants who have a high score of their room inspections)
• d. OC = occupied clean

Qualifications

• Previous hotel experience and bilingual, English and Spanish preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 20-25 pounds, and occasionally 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.