Loyalty Ambassador | Full Time

Omni Hotels & Resorts; Carlsbad (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni La Costa Resort & Spa in Carlsbad, CA, seeks a Loyalty Ambassador to act as the primary liaison for Select Guests, building proactive personal relationships and ensuring superior service during their stay.

The role requires excellent communication, the ability to multi-task in a fast-paced environment, and collaboration with multiple hotel departments to fulfill guest requests and deliver memorable experiences.

Qualifications

• Minimum of 1 year hospitality experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Ability to multi-task in a busy environment, follow through on guest requests, and work as part of a team.

Responsibilities

• Create memorable experiences for Select Guests during their stay.
• Welcome Select Guests upon arrival and meet their requests throughout their stay.
• Resolve concerns or issues for Select Guests and communicate needs to hotel departments.
• Arrange Select Guest amenities via In-Room Dining.
• Conduct Loyalty Program training with Front Office and hotel associates.
• Hold monthly Loyalty meetings with hotel staff.
• Promote the Select Guest program to non-members and maintain inventories.
• Perform guestroom inspections prior to Select Guest arrival.
• Be the point of contact for Select Guests for hotel or program questions.
• Assist Front Office operations as needed.

Skills

Customer service

Communication

Multi-tasking

Tools

Microsoft Office

Job description

Omni La Costa Resort & Spa

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation's best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.

At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you're passionate about hospitality, Omni La Costa may be your perfect match.

Loyalty Ambassador | Full Time

Overview

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests.

Responsibilities

• Create memorable experiences for our Select Guests during their stay.
• Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
• Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
• Arrange Select Guest and special occasion amenities via In-Room Dining.
• Conduct Loyalty Program training with other Front Office and hotel associates.
• Conduct monthly Loyalty meetings with relevant hotel associates.
• Promote the Select Guest program to guests that are currently not members.
• Maintain Select Guest product inventories.
• Conduct guestroom inspections prior to Select Guest arrival.
• Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
• Will assist in Front Office operations as needed.
• Perform any other duties assigned by Management.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Be actively engaged with our guests and deliver memorable guest experiences.
• Create unique, personalized WOW moments at every opportunity.
• Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Qualifications

• Minimum of 1 year hospitality experience.
• Must have excellent verbal and written communication skills
• Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
• Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Must be able to work with and sit at a computer workstation for an extended period.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.