Overnight Front Desk Leader: Elevate Guest Experience

Arlo DC; Washington (District of Columbia); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K after one year

Tuition Reimbursement

Bonus Eligible

Cell Phone Reimbursement

Job summary

Arlo Hotels in Washington, DC is seeking a Night Manager to oversee the overnight front desk and ensure top-tier guest service; you will coordinate with other departments to maintain smooth operations.

The ideal candidate has 2–3 years in a management role within hospitality, experience with Opera, and a diploma or degree in Hospitality; the role offers growth and a strong benefits package.

Qualifications

• Minimum 2–3 years in a management position.
• Hospitality or customer service background.
• Opera experience.
• Hospitality diploma or degree preferred.

Responsibilities

• Oversee the Front Office Department and Lobby Hosts.
• Conduct pre-shift meetings and staff training.
• Motivate and develop team members.
• Maximize room sales and revenue while maintaining service quality.
• Deliver outstanding service and create memorable guest experiences.
• Respond to incidents and ensure proper paperwork and reporting.

Skills

Guest service

Communication

Leadership

Problem solving

Education

Hospitality Diploma or Degree

Tools

Opera PMS

Job description

Arlo Hotels in Washington, DC is seeking a Night Manager to oversee the overnight front desk and ensure top-tier guest service; you will coordinate with other departments to maintain smooth operations.

The ideal candidate has 2–3 years in a management role within hospitality, experience with Opera, and a diploma or degree in Hospitality; the role offers growth and a strong benefits package.