Night Manager

Arlo-Hotels; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Arlo Hotels is seeking a dynamic Night Manager to lead all front desk and overnight hotel operations in New York. You will supervise the night team, support the night audit, maintain safety, and ensure seamless guest arrivals and departures while upholding Arlo’s service standards.

The ideal candidate has 2–3 years in a hotel management role, hospitality diploma or degree, and experience with Opera PMS. You will collaborate with Housekeeping, Engineering, F&B and Security to address overnight

Qualifications

• Hospitality diploma or degree preferred.
• Minimum 2–3 years in a hotel management position.
• Experience with Opera property management system.

Responsibilities

• Oversee all hotel operations during the overnight shift.
• Support the night audit process and ensure accurate reporting.
• Coordinate with Housekeeping, Engineering, F&B and Security overnight.
• Train, mentor and develop Lobby Hosts.
• Respond to emergencies and complete incident reports.
• Maintain safety and security procedures throughout the night.

Education

Hospitality Diploma or Degree

Tools

Opera

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Night Manager. Are you someone who passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more...

This position will be responsible for overseeing all front desk and hotel operations, ensuring smooth guest arrivals and departures, resolving and preventing guest issues and maintaining a strong presence throughout the property. The position supports the night audit process, monitors safety and security and coordinates with departments such as Housekeeping, Engineering, Food& Beverage and Security to address any overnight operational needs. In addition, the Night Manager ensures proper and accurate reporting, supervises the overnight team and prepares the Front Office for the next day's operations.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Oversees the Front Office Department - Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES:

• Oversees all hotel operations during the overnight shift.
• Conduct property walk-throughs to monitor cleanliness, safety and operational readiness
• Act as a primary contact for all departments overnight, ensuring smooth interdepartmental communication and coordination
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts.
• Ensures all front office procedures and brand standards are consistently followed
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Maintain communication with Engineering and Housekeeping for urgent overnight concerns
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manage room availability, walk-ins, cancellations and no-shows effectively
• Ensures hotel safety and security procedures consistently throughout the night
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Front Office

Education:

• Hospitality Diploma or Degree preferred
• Minimum 2 - 3 years in a management position

Knowledge:

• Hospitality or customer service
• Opera experience.

Salary $70k-75k.