Evening Operations & Guest Experience Manager

Arlo Williamsburg; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Arlo Hotels in New York is seeking a dynamic Night Manager to lead overnight front office operations, ensuring smooth guest arrivals and departures while upholding brand standards.

The role involves supervising the Front Office, coordinating with Housekeeping, Engineering, F&B and Security, and conducting pre-shift briefings. You will train staff, manage room availability, and monitor safety to deliver memorable experiences.

Qualifications

• Minimum 2–3 years in a management position.
• Experience in hospitality or customer service.
• Knowledge of hotel operations and front office procedures.

Responsibilities

• Oversees all overnight Front Office operations.
• Conducts pre-shift meetings and communicates with staff.
• Trains, mentors and develops Lobby Hosts and team members.
• Maximizes room revenue and ensures guest satisfaction.
• Maintains safety and security protocols during night hours.
• Completes incident reports and coordinates with other departments.

Skills

Hospitality

Customer service

Education

Hospitality Diploma or Degree

Tools

Opera experience

Job description

Arlo Hotels in New York is seeking a dynamic Night Manager to lead overnight front office operations, ensuring smooth guest arrivals and departures while upholding brand standards.

The role involves supervising the Front Office, coordinating with Housekeeping, Engineering, F&B and Security, and conducting pre-shift briefings. You will train staff, manage room availability, and monitor safety to deliver memorable experiences.