Night Manager

Arlo Williamsburg; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Arlo Hotels in New York is seeking a dynamic Night Manager to lead overnight front office operations, ensuring smooth guest arrivals and departures while upholding brand standards.

The role involves supervising the Front Office, coordinating with Housekeeping, Engineering, F&B and Security, and conducting pre-shift briefings. You will train staff, manage room availability, and monitor safety to deliver memorable experiences.

Qualifications

• Minimum 2–3 years in a management position.
• Experience in hospitality or customer service.
• Knowledge of hotel operations and front office procedures.

Responsibilities

• Oversees all overnight Front Office operations.
• Conducts pre-shift meetings and communicates with staff.
• Trains, mentors and develops Lobby Hosts and team members.
• Maximizes room revenue and ensures guest satisfaction.
• Maintains safety and security protocols during night hours.
• Completes incident reports and coordinates with other departments.

Skills

Hospitality

Customer service

Education

Hospitality Diploma or Degree

Tools

Opera experience

Job description

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Night Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”…..

This position will be responsible for overseeing all front desk and hotel operations, ensuring smooth guest arrivals and departures, resolving and preventing guest issues and maintaining a strong presence throughout the property. The position supports the night audit process, monitors safety and security and coordinates with departments such as Housekeeping, Engineering, Food& Beverage and Security to address any overnight operational needs. In addition, the Night Manager ensures proper and accurate reporting, supervises the overnight team and prepares the Front Office for the next day’s operations.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Oversees the Front Office Department – Lobby Hosts.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Maximizes room sales, room revenue and profit.
• Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES:

• Oversees all hotel operations during the overnight shift.
• Conduct property walk-throughs to monitor cleanliness, safety and operational readiness
• Act as a primary contact for all departments overnight, ensuring smooth interdepartmental communication and coordination
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors and develops Lobby Hosts.
• Ensures all front office procedures and brand standards are consistently followed
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Maintain communication with Engineering and Housekeeping for urgent overnight concerns
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manage room availability, walk-ins, cancellations and no-shows effectively
• Ensures hotel safety and security procedures consistently throughout the night
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Front Office

Education:

• Hospitality Diploma or Degree preferred
• Minimum 2 – 3 years in a management position

Knowledge:

• Hospitality or customer service
• Opera experience.

Salary $70k-75k.