Overnight Front Desk Lead — Hospitality & Training

NFC Amenity Management; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay!

Paid Training.

A long list of discounts and benefits

Cell phone and other reimbursements

State-required healthcare benefits

Medical, Dental, and Vision Coverage

Paid time off on first day

Career Development: NFC University

Short-Term Disability Income

Job summary

NFC Amenity Management is seeking a Front Desk Lead for an overnight shift in Boston, MA. You will supervise the concierge desk, ensure guest warmth, review daily shift notes, and support the Area Director with scheduling and training.

This full-time role runs 11pm–7am Wed-Sun, pays $20.00 per hour, and includes benefits such as paid time off and health, vision, and dental insurance. NFC University offers training courses for career development, and the company provides weekly pay and

Qualifications

• Front Desk Management
• Hospitality Management
• Outgoing Personality
• Teamwork
• Detail-Oriented
• Proactive
• Scheduling
• Accuracy
• Training & Teaching Others
• Client Relationship Skills

Responsibilities

• Stay abreast of local happenings, events, and offerings.
• Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
• Ensure the concierge desk is always tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
• Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
• The Lead is expected to assist the Area Director with scheduled callouts. Additionally, the Lead may be required to cover extra shifts if no trained associates are identified.
• Communicate all uniform needs with the Area Director.
• Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
• The Lead is responsible for supporting the Area Director in effectively training staff.
• The Lead should actively contribute suggestions for enhancing the property.

Skills

Front Desk Management

Hospitality Management

Outgoing Personality

Teamwork

Detail-Oriented

Proactive

Scheduling

Accuracy

Training & Teaching Others

Client Relationship Skills

Job description

NFC Amenity Management is seeking a Front Desk Lead for an overnight shift in Boston, MA. You will supervise the concierge desk, ensure guest warmth, review daily shift notes, and support the Area Director with scheduling and training.

This full-time role runs 11pm–7am Wed-Sun, pays $20.00 per hour, and includes benefits such as paid time off and health, vision, and dental insurance. NFC University offers training courses for career development, and the company provides weekly pay and