Overnight Front Desk Guest Services Specialist

River Link Hotels; Secaucus (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

River Link Hotels in Secaucus, NJ is seeking an professional overnight front desk associate to provide exceptional service during overnight hours. You will greet guests, handle check-in/check-out, and manage reservations with accurate payments in a fast-paced environment.

This role requires calm, professional presence, clear communication for handoffs to the next shift, and collaboration with housekeeping and maintenance to ensure guest satisfaction. Weekend and holiday availability is expected.

Qualifications

• Hospitality experience preferred.
• Ability to work overnight hours.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Greet and assist guests with check-in, check-out, and general property inquiries.
• Respond promptly and professionally to guest requests, concerns, and service needs.
• Process reservations, payments, and account updates accurately.
• Maintain a secure and organized front desk environment throughout the shift.
• Monitor property activity and follow established safety and security procedures.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Complete shift reports, logs, and other required documentation.
• Provide clear communication to the next shift regarding guest issues, tasks, and priorities.
• Support additional front desk and operational duties as needed.

Skills

Front desk operations

Customer service

Communication skills

Multitasking

Attention to detail

Overnight shift

PMS software

Tools

PMS software

Job description

River Link Hotels in Secaucus, NJ is seeking an professional overnight front desk associate to provide exceptional service during overnight hours. You will greet guests, handle check-in/check-out, and manage reservations with accurate payments in a fast-paced environment.

This role requires calm, professional presence, clear communication for handoffs to the next shift, and collaboration with housekeeping and maintenance to ensure guest satisfaction. Weekend and holiday availability is expected.