Front Office Agent Overnight

Loews Hotels & Co; Illinois; Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Retirement plan

Paid time off

Training opportunities

Pet insurance

Free parking

Free meals

Fitness center access

Team member hotel rates

Volunteer opportunities

Descripción de la vacante

Loews Chicago O’Hare is seeking an Overnight Front Office Agent to warmly greet guests, register arrivals, and manage room assignments with professionalism. You will verify payment information and promote hotel services while delivering a seamless stay for guests.

You will respond promptly to inquiries, assist with group bookings, and participate in timely check-out procedures. The role demands attentiveness, reliability, and a courteous, detail-oriented approach in a fast-paced hotel

Formación

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods of time required.

Responsabilidades

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Conocimientos

Guest service

Customer communication

Hospitality

Cash handling

Herramientas

Opera System

Descripción del empleo

Front Office Agent Overnight### Front Office Agent OvernightApply: IL - Rosemont - Loews Chicago O'Hare: Full time: Posted Today: R0089537Situated between vibrant Downtown Chicago and O’Hare International Airport, Loews Chicago O’Hare combines accessibility, comfort and style. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers. **Who We Are**: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. **Growth and belonging start here**; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. **What We Offer**:* Competitive health & wellness benefits, retirement benefits* Paid Sick Days, Vacation, Holidays & Paid Bereavement* Training & Development opportunities, career growth* Pet Insurance & Pet Bereavement* Complimentary parking* Complimentary meals in Team Member Café while working* Complimentary use of fitness center* Team Member Hotel Rates, other discounts, perks & more* Community volunteer opportunities* *Benefits are subject to eligibility and may vary by position* **What We’re Looking For**:A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you’ll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You’ll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.**Who You Are**:* **Guest Experience Champion**: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.* **Clear Communicator**: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.* **Proactive Problem Solver**: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.* **Adaptable Team Player**: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.* **Detail-Oriented Professional**: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.* Veterans and military spouses encouraged to apply.**What You’ll Do**:* Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.* Assign rooms that meet guest preferences and special requests.* Obtain and verify credit and payment information in accordance with hotel policies.* Promote hotel services, amenities, and local attractions to enhance the guest experience.* Respond to guest inquiries and resolve issues promptly and effectively.* Maintain knowledge of upcoming events, group bookings, and banquet orders.* Perform check-out procedures and handle cash transactions accurately.* Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.* Handle emergencies with professionalism, prioritizing guest and team member safety.* Regular attendance in conformance with standards.* May be required to work varying schedules to reflect business needs.* Required to attend all mandatory training sessions and meetings.* Perform other duties as assigned.**Your Qualifications Include**:* Minimum of one (1) year guest service experience in hotel hospitality preferred.* Experience with previous Property Management System, preferred Opera System.* Ability to stand and walk for long periods of time required.* Ability to work weekends, evening, holidays as necessary/required.The wage for this position is $24.60.Visit this site to view benefits this role may be eligible for based on classification:Loews Hotels Benefits