Night Auditor $22/HR

Hotel Austin; United States; Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Starwood Hotels is seeking a warm, welcoming Night Auditor to ensure smooth overnight operations from 11pm to 7am and to provide guests with a relaxing, effortless experience.

The candidate should have 1 year of hotel operations or guest service experience, be a team player, detail oriented, and able to multi-task. A secondary language is a plus, and Starwood emphasizes a respectful, guest-centered service culture.

Qualifications

• Minimum 1 year of similar work experience in hotel operations or guest services.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Responsabilités

• Oversee overnight front desk operations from 11pm to 7am.
• Ensure a smooth, relaxing, and effortless guest experience during the night shift.
• Greet and assist guests, handle check-ins/outs, and resolve issues as needed.

Connaissances

Guest service

Night audit

Description du poste

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self.

We're current searching for a warm, welcoming, articulate Night Auditor to ensure smooth operation of the overnight (11pm-7am) and that every guest's experience is relaxing and effortless. If you are a night owl and love meeting new people, being of service, and helping to grow a great brand, we'd love to chat.

About you...

Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.

Ability to speak a secondary language is a plus.

Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.

Is flexible and willing to meet the demands of a 24-hour operation.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.