Night Auditor & Guest Experience Specialist

Peachtree Group; Lansing (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks a diligent Night Auditor to manage nightly audit tasks while delivering exceptional guest service at the hotel front desk. The role supports check-ins/check-outs, reservations, and guest inquiries to ensure a high level of overnight service.

The position emphasizes cash handling, room status tracking, and coordination with Front Office Management to maintain smooth overnight operations and guest satisfaction.

Qualifications

• Guest service orientation
• Ability to handle cash accurately
• Experience with front desk tasks a plus

Responsibilities

• Complete nightly audit functions while delivering guest service at the front desk.
• Assist guests with check-ins and check-outs and process reservations.
• Respond to guest inquiries to maintain high service levels.
• Count cash and maintain cash drawer accuracy at shift start and end.
• Greet, register, and assign rooms to guests.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to Front Office Manager and staff.
• Maintain and clean lobby and bathrooms as needed.
• Collaborate with hotel departments to ensure quality service.
• Complete required shift paperwork and night audit reports.
• Perform other duties as assigned.

Skills

Guest service

Cash handling

Front desk operations

Shift communication

Job description

Peachtree Group seeks a diligent Night Auditor to manage nightly audit tasks while delivering exceptional guest service at the hotel front desk. The role supports check-ins/check-outs, reservations, and guest inquiries to ensure a high level of overnight service.

The position emphasizes cash handling, room status tracking, and coordination with Front Office Management to maintain smooth overnight operations and guest satisfaction.