Hotel Night Auditor

ALEXANDRIA HOSPITALITY LLC; Alexandria (VA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within/

Professional development opportunities

Positive and supportive work环境

Zusammenfassung

Homewood Suites by Hilton in Alexandria, VA is seeking a reliable Night Auditor to manage the front desk during the overnight shift. You will handle guest check-ins and check-outs, answer inquiries, and perform daily financial and operational tasks to ensure smooth hotel operation.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Weekend/holiday overnight shifts and flexibility are essential.

Qualifikationen

• Previous experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Excellent attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, including weekends and holidays.

Aufgaben

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning & maintenance duties
• Other duties as assigned

Kenntnisse

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Tools

Microsoft Office

Reservation management systems

Jobbeschreibung

We are seeking a reliable and detail-oriented Night Auditor to join our hotel team at Homewood Suites by Hilton - Alexandria, VA. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning & maintenance duties
• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Excellent attention to detail and problem-solving skills
• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment