Night Auditor & Guest Services Specialist

Concord Hospitality Enterprises; Madison Heights (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Life insurance

Disability

401(k) match

Tuition assistance

Room discounts

Training & advancement

Job summary

Concord Hospitality Enterprises seeks a dependable Night Auditor to deliver exceptional guest service during the late shift. You will manage front desk operations, balance daily revenue, and monitor hotel activity to ensure secure, smooth night-time processes.

The role emphasizes independence, meticulous attention to detail, and proactive problem-solving to support a positive guest experience across Concord-managed properties.

Qualifications

• Strong attention to detail and organizational skills are essential.
• Dependable, responsible, and able to work independently.
• Professional and customer-service oriented.
• Hotel front desk or hospitality experience preferred.

Responsibilities

• Process credit card transactions and daily revenue for all outlets.
• Handle phone system, reservations, and guest inquiries.
• Perform check-in and check-out procedures.
• Verify, balance, and review hotel room availability and transactions.
• Prepare folios for departing guests.
• Maintain lobby and common areas; complete laundry during shift.
• Monitor hotel safety and emergency procedures during the night shift.

Skills

Attention to detail

Organizational skills

Dependable

Independent work

Customer service

Job description

Concord Hospitality Enterprises seeks a dependable Night Auditor to deliver exceptional guest service during the late shift. You will manage front desk operations, balance daily revenue, and monitor hotel activity to ensure secure, smooth night-time processes.

The role emphasizes independence, meticulous attention to detail, and proactive problem-solving to support a positive guest experience across Concord-managed properties.