Overnight Front Desk Auditor & Guest Services

Shaner Hotels; Taos (NM); On-site; USD 22,000 - 30,000; Full time

Job summary

Shaner Hotels in Taos, New Mexico, seeks a Night Auditor to balance daily revenue and expenses and perform front desk duties during the audit shift. The role requires flexible scheduling, including weekends, holidays, and overnight hours, to ensure guest satisfaction.

The ideal candidate will have strong guest service skills, clear communication, and experience in hotel operations. Bilingual English/Spanish is a plus, with opportunities to grow within a leading hospitality group.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.
• The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels in Taos, New Mexico, seeks a Night Auditor to balance daily revenue and expenses and perform front desk duties during the audit shift. The role requires flexible scheduling, including weekends, holidays, and overnight hours, to ensure guest satisfaction.

The ideal candidate will have strong guest service skills, clear communication, and experience in hotel operations. Bilingual English/Spanish is a plus, with opportunities to grow within a leading hospitality group.