Overnight Front Desk Auditor & Guest Services

La Quinta Inn & Suites Albuquerque West; Albuquerque (NM); On-site; USD 19,000 - 21,000; Full time

Job summary

La Quinta Inn & Suites Albuquerque West is seeking a night auditor to join our hospitality team in Albuquerque, NM. The ideal candidate will have strong attention to financial details and a genuine love of interacting with people, with a commitment to customer satisfaction.

Overnight shifts are required, and prior hotel experience is not mandatory but guest service experience is highly preferred. Individual should be computer proficient; some familiarity with accounting or reservation software

Qualifications

• Able to work overnight shifts.
• Great communications and excellent customer service skills are required.
• Front desk duties, guest services, night auditor or hospitality experience preferred.
• Requires a flexible schedule that allows for overnight shift hours.
• High school diploma or equivalent is required; some college preferred.
• Must be computer proficient; experience with accounting or reservation software is a bonus.

Responsibilities

• Respond to guest inquiries, process reservations, and check-ins alongside other front desk tasks as required.
• Close the business day and start new.
• Ensure every hotel guest has a pleasant stay.
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
• Compile and distribute daily, weekly, and monthly reports to the general manager and hotel management.
• Complete additional bookkeeping, administrative, and accounting procedures as requested.
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.

Skills

Overnight shifts

Communication

Guest service

Computer skills

Accounting software

Education

High school diploma or equivalent

Job description

La Quinta Inn & Suites Albuquerque West is seeking a night auditor to join our hospitality team in Albuquerque, NM. The ideal candidate will have strong attention to financial details and a genuine love of interacting with people, with a commitment to customer satisfaction.

Overnight shifts are required, and prior hotel experience is not mandatory but guest service experience is highly preferred. Individual should be computer proficient; some familiarity with accounting or reservation software