Overnight Front Desk Auditor & Guest Experience Pro

Premier-Island-Management-Group; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier-Island-Management-Group operates Portofino Island Resort and seeks a Front Desk Agent to deliver superior service to guests and owners. Flexibility and teamwork are essential in this role.

You will handle guest check-ins and checkouts, coordinate with housekeeping, balance cash, and maintain accurate records. Strong communication, problem-solving, and a professional demeanor are required to create memorable resort experiences.

Qualifications

• Great customer service skills, verbal and written.
• Able to demonstrate problem-solving skills and positive attitude.
• Able to work flexible schedules including weekends, nights, and holidays.
• Must have a valid driver's license.
• Must have transportation to and from work.
• Uniforms must be neat, clean, pressed and worn with a name tag.
• Strong organizational skills; able to work independently.
• Meet and exceed guest expectations.
• Perform in a professional, pleasant, and efficient manner.
• Create a memorable experience for all guests and owners of Portofino Island Resort.

Responsibilities

• Arrive 5 minutes before the scheduled time, in full uniform and with a name tag.
• Clock in and meet with the previous shift for important information.
• Check front desk logs and company email for items pertaining to your shift.
• Clean front desk area before leaving; clean up food, drinks, or trash used.
• Log all guest issues and inform the next shift of carry-overs.
• Follow shift procedures and review reports (checkout, pre-arrival, occupancy).
• Read the Front Desk Daily Pass Down Log and essential emails.
• Email housekeeping changes to in-house guest status, early arrivals, departures, or requests.
• Ensure checkouts are completed by 11 am and late departures billed and checked out.
• Check in guests if rooms are ready; notify housekeeping if early arrival; collect ID, CC, and registration details.
• Review Premier Club Benefits with qualified arrivals and daily events or resort offerings.
• Follow resort banding procedures for guests and packages.
• Create arrival packets for new arrivals and next business day.
• Coordinate room readiness with housekeeping by 5:00 pm; check-in after 5 pm if ready.
• Coordinate guest room moves and cash deposits per procedure.
• Audit supplies and log cash; balance Micros POS; respond to after-hours arrivals and resort guests.

Job description

Premier-Island-Management-Group operates Portofino Island Resort and seeks a Front Desk Agent to deliver superior service to guests and owners. Flexibility and teamwork are essential in this role.

You will handle guest check-ins and checkouts, coordinate with housekeeping, balance cash, and maintain accurate records. Strong communication, problem-solving, and a professional demeanor are required to create memorable resort experiences.