Overnight Front Desk Auditor & Guest Experience Lead

Peachtree Group; Alpharetta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Night Auditor to perform nightly audit functions at the hotel’s front desk while delivering exceptional guest service. You will assist guests with check-ins and check-outs, process reservations, respond to inquiries, and ensure a high level of service throughout the overnight shift.

The role emphasizes proactive security, accurate cash handling, cross-department communication, and maintaining lobby cleanliness.

Responsibilities

• Proactive thinking, keeping guest security in mind and creating a safe, friendly environment.
• Count cash and maintain accuracy of cash drawer at the start and end of each shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to Front Office Manager, General Manager, and desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicate information to the next shift for a smooth transition.
• Work with all hotel departments to ensure high-quality customer service.
• Answer inquiries about hotel services, registration, dining, entertainment, and travel directions.
• Explain in-room and hotel features.
• Complete all required shift paperwork and night audit reports daily.
• Perform other duties as assigned by management.

Job description

Peachtree Group is seeking a Night Auditor to perform nightly audit functions at the hotel’s front desk while delivering exceptional guest service. You will assist guests with check-ins and check-outs, process reservations, respond to inquiries, and ensure a high level of service throughout the overnight shift.

The role emphasizes proactive security, accurate cash handling, cross-department communication, and maintaining lobby cleanliness.