Overnight Front Desk Auditor & Guest Experience

Crestline Hotels & Resorts; Palo Alto (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Night Clerk to handle overnight check-ins/outs, answer calls, and uphold guest service standards.

The role involves nightly accounting, running for housekeeping, and recording financial data in the PMS system, with duties spanning log reviews and rate verification.

Qualifications include a GED or high school diploma, 1 year in a similar hotel role, and the ability to work the 11pm–7am shift; basic computer skills required.

Qualifications

• High School Graduate or GED.
• One year previous experience in a similar position in a hotel.
• Must be able to work the overnight shift 11pm -7am.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.

Skills

Guest service

Night audit

Cash handling

Data entry

Education

High School Graduate or GED

Tools

Property Management System (PMS)

Job description

Crestline Hotels & Resorts is seeking a Front Desk Night Clerk to handle overnight check-ins/outs, answer calls, and uphold guest service standards.

The role involves nightly accounting, running for housekeeping, and recording financial data in the PMS system, with duties spanning log reviews and rate verification.

Qualifications include a GED or high school diploma, 1 year in a similar hotel role, and the ability to work the 11pm–7am shift; basic computer skills required.